SSC Credit Card Fraud Protection Analyst

Your tasks will include:

• Monitor, evaluate, investigate, and respond to disputes.
• Provide a high standard of professional/caring/friendly service while maintaining or exceeding the established standards for chargeback productivity and quality.
• Resolves complex issues with little or no supervision or direction.
• Work with peers and leadership by communicating chargeback anomalies, or fraud trends (based on received chargebacks), and sharing ideas and information.
• Complete a review of all disputed transactions, ensuring that proper action is taken.
• Complete monthly trending analysis and provide to Fraud management, along with recommendations for process and workflow improvements.
• Provide on a monthly interval, suggestions for rule enhancements that could lead directly to an increase in fraud prevented.
• identification and cancellation of fraudulent activities to prevent potential revenue loss.
• Create and maintain weekly reports on fraud and chargeback rates.
• Ensure that fraud levels remain well below the limits required by processing partnerships.
• Constant monitoring of customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Determination of existing fraud trends by analyzing account and transaction patterns.
• Generation of trend analysis, suspicious activity, and prevention reports.
• Address questions from internal and external sources regarding fraudulent activity, policy and procedure.
• Partner with manual review team to effectively communicate trending issue and discoveries.
• Communicate with technical groups to build new business rules and processes.
• Take an active role in coaching and developing junior credit card fraud analysts and administrators.
• To participate in implementing new countries during roll out phase.

YOUR PROFILE Your knowledge, skills and experience include:

• Strong working experience within IKEA
• Knowledge of IKEA business processes
• Driven by the desire to exceed goals
• Passionate about being part of a business that is the leader in life at home, contributing to a better everyday life for the many people
• Natural interest in people and enjoy working in a multi-national, fast-paced and future-oriented environment
• Hungry for knowledge and want to increase my skills and learning, using this to benefit IKEA and grow personally
• Professional, continuously striving for excellence and simplicity, enabling change, safeguarding the functioning of IKEA, developing growth potentials and sustaining long term profitability

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us. Additional Information : This position is located at our IKEA US Shared Service Center in White Marsh, MD.

IKEA provides a comprehensive benefits package to help you achieve your personal and wellness goals including:

• Health and Rx insurance – rated at Platinum and Gold (Medical and Rx is available for those co-workers who work 20+ hours per week)
• Dental insurance
• Vision – free for full time co-workers, slight cost share for part time co-workers
• Health and Dependent care FSA's
• Company paid and Voluntary Life Insurance
• Tuition reimbursement
• 401(k) with Company Match
• Loyalty Bonus towards Retirement – TACK program
• EAP
• Short and Long term disability (Short and long term disability is available for co-workers who work 20+ hours per week)

Other great benefits include:

• Work/life balance
• Generous PTO and paid sick time
• Store discount
• Training and development
• Meal discount Job ID 312063BR Removal Date 03/04/2018

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