Project Management Intern

Job Description

The Hilton 2018 Corporate Summer Internship Program will offer current students a unique opportunity to gain real world experience at our Hilton Reservations and Customer Care headquarters in Dallas, TX. The intent of this program is to develop the business leaders of tomorrow. Interns will work directly with the senior leaders as well as participate in practical learning workshops.

The Project Management Intern will complete a ten (10) week internship program from June 4-August 10, 2018. At the end of the internship program, the Intern will be expected to share a presentation with Hilton leadership outlining the outcomes achieved during the program. The Intern directly supports ResMax business development for Hilton Reservations and Customer Care, focusing on project management and supporting the launch of a program designed to create an education and awareness campaign. The intern will assist in coordinating coaching emails, webinars, developing an online connect group, and any additional identified resources.

What it's like to work for Hilton Reservations and Customer Care:

Hilton Reservations and Customer Care is reinventing the contact center. We're no longer the typical brick and mortar call center - instead, think mobile, chat, and customer insights - with a majority of our U.S. based team members working virtually. In today's digital world, we value human hospitality, and are innovating to lead the way in providing a customer-centric experience for our guests.

What you will be doing:

• You will work with Hilton's ResMax team to support the launch of the Americas ResMax Champion Program, an education and awareness campaign.
• You will assist in coordinating coaching emails, webinars, developing an online connect group, and additional resources.
• You will recommend new ideas and apply intellectual curiosity in daily tasks.
• You will work with team members of all levels to complete daily tasks, share best practices and knowledge, and follow-up and escalate issues appropriately.

What we will expect of you:

• A positive attitude including high energy, and a drive to contribute and make an impact.
• Ability to manage a project
• Ability to work well in a team environment and possess a passion for customer service.
• Strong interpersonal skills, and the ability to communicate well in both verbal and written form.
• The ability to problem solve and evaluate complex information quickly.
• Ability to work independently and deliver results in an agreed upon timeframe.

What you can expect of us:

• Practical learning opportunities with hands-on work to help build your skills and resume for post-graduation
• The opportunity to think critically and make suggestions on innovations and improvements.
• A positive work environment, with a dedicated supervisor and mentor
• Opportunities to learn more about Hilton as a global organization – including volunteer opportunities and a hotel immersion experience
• Hear from senior leaders about their career paths, as well as advice and guidance for today's young professionals.
• Social outings and the opportunity to network with other college interns working with Hilton.

Your skillset:

• You are pursuing a Bachelor's Degree from an accredited university.
• You have working knowledge of Microsoft Office.
• You have experience with WebEx or SharePoint.
• You have excellent organizational skills.
• You can work independently with minimal supervision on specific projects and deliver results within agreed timeframe.
• You have strong interpersonal skills as well the ability to communicate effectively in both verbal and written forms.

Extra credit:

• You have strong project management skills

What's next?

After submitting your application, you will be invited to take a digital interview through HireVue. Please check your email, including Spam folders, for your invitation from HireVue with a link to complete your video interview. After submitting your video interview, and if your qualifications meet our requirements, a recruiter will contact you regarding next steps in the process, to include a final interview with the hiring manager.

Job Requirements

Please see Job Description for Qualifications

EOE/AA/Disabled/Veterans