Account Servicing Operations Specialist (Part-Time)

Job Description

"We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Disney Vacation Club (DVC) Member Accounting team is responsible for managing nearly $1 billion dollar loan portfolio; and bills and collects over $430 million in annual dues on behalf of the condo associations that it supports. This position processes Member payments and assists Account Servicing team with overflow of incoming DVC Member calls. Primary responsibilities include communication with internal partners to identify any questions or problems with accounts; processing cash receipts for escrow, loan and dues payments including maintenance of auto-pay accounts and lockbox; and customer service responsibilities when handling overflow calls. This is a part-time role.

Employment Type

Part Time

Job Posting - Business

Disney Parks & Resorts

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

Primary Job Posting Category

Finance and Accounting

Basic Qualifications

• Comfortable working in a dynamic, fast paced environment
• Demonstrated verbal and written communication skills including proper telephone etiquette
• Experience in cash receipts, payment processing, collections and familiarity with related internal controls
• Administrative, analytical and organizational skills including close attention to detail, follow through, ability to work independently, time management and handling large volume of transactions efficiently and accurately
• Strong team orientation and partnering skills, with a willingness to exchange ideas and information in a positive environment and maximize team member talents
• Proficient computer skills including data entry, working knowledge of Microsoft Excel and Microsoft Word, and willingness to learn new software applications
• Ability to work flexible days, hours as needed

Job Posting - Primary Brand

Disney Vacation Club

Required Education

• Associate's Degree in Accounting

Preferred Qualifications

• Customer service experience with customer contact including incoming calls in a call center type environment and demonstrated experience with complex matters
• Willingness to learn all facets of the account servicing operation
• Experience in a loan servicing or other accounts receivable environment; familiarity with simple interest loans
• Proficient with 10-key numeric pad
• Experience with document merge using Microsoft Excel and Microsoft Word
• Bilingual English/Spanish/Japanese

Primary Location-Postal Code

34747

Preferred Education

• Bachelor's Degree in Accounting

Job Description

"We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Disney Vacation Club (DVC) Member Accounting team is responsible for managing nearly $1 billion dollar loan portfolio; and bills and collects over $430 million in annual dues on behalf of the condo associations that it supports. This position processes Member payments and assists Account Servicing team with overflow of incoming DVC Member calls. Primary responsibilities include communication with internal partners to identify any questions or problems with accounts; processing cash receipts for escrow, loan and dues payments including maintenance of auto-pay accounts and lockbox; and customer service responsibilities when handling overflow calls. This is a part-time role.

Employment Type

Part Time

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

Basic Qualifications

• Comfortable working in a dynamic, fast paced environment
• Demonstrated verbal and written communication skills including proper telephone etiquette
• Experience in cash receipts, payment processing, collections and familiarity with related internal controls
• Administrative, analytical and organizational skills including close attention to detail, follow through, ability to work independently, time management and handling large volume of transactions efficiently and accurately
• Strong team orientation and partnering skills, with a willingness to exchange ideas and information in a positive environment and maximize team member talents
• Proficient computer skills including data entry, working knowledge of Microsoft Excel and Microsoft Word, and willingness to learn new software applications
• Ability to work flexible days, hours as needed

Required Education

• Associate's Degree in Accounting

Preferred Qualifications

• Customer service experience with customer contact including incoming calls in a call center type environment and demonstrated experience with complex matters
• Willingness to learn all facets of the account servicing operation
• Experience in a loan servicing or other accounts receivable environment; familiarity with simple interest loans
• Proficient with 10-key numeric pad
• Experience with document merge using Microsoft Excel and Microsoft Word
• Bilingual English/Spanish/Japanese

Preferred Education

• Bachelor's Degree in Accounting

Responsibilities

• Communication with internal partners to identify any questions or problems with accounts
• Responsible for processing cash receipts for escrow, loan and dues payments including maintenance of auto-pay accounts and lockbox
• Customer Service responsibilities, including support of overflow calls from the Account Servicing team