URBN: Quality Control Coordinator

Urban Outfitters, Inc. ("URBN") is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People, BHLDN, Terrain and the Vetri Family. Urban Outfitters, Inc., is both a Fortune 1000 and S&P 500 ranked company with $3.4 Billion in revenue.

Urban Outfitters Inc., a fashion forward, and rapidly expanding retailer, is seeking a Quality Control Coordinator to work in its Philadelphia Navy Yard home office. This positon serves as a liaison between the corporate office and distribution centers with a core focus on apparel quality assurance. Provides assistance in the coordination of quality audits, repairs, Return to Vendors (RTVs) and sale of damaged or unacceptable merchandise. The ideal candidate should have garment construction / measurement experience, and a critical eye for garment aesthetics. This experience is not required to successfully succeed in this position.

Tasks & Responsibilities

• Facilitates communication related to the Quality Assurance policies of URBN Inc.

• Facilitates communication related to vendor compliance policies of URBN Inc.

• Key Liaison between corporate office and distribution centers to ensure quality assurance.
• Provides insight and overview in the mediation concerning the repair of quality related incidents.

• Provides the Distributions centers with direction concerning the resolution of compliance related violations.

• Upholds and maintains internal and external relationships to promote the greater understanding of the integrity of URBN policies.
• Systematic responsibility to facilitate quality and compliance related issues or concerns.
• Responsible for preparing reports, as needed, relating to quality issues and vendor compliance.

Operational Responsibilities

• Level of understanding in regards to retail systems such as Tradestone (PLM), Island Pacific, and PDM.
• Administrative support for documentation of key department functionalities.
• Responds to common inquiries or concerns from Production / Technical design / Vendors / Distribution Centers, or members of the merchant community in a timely manner
• Applies expert knowledge in company philosophy and integrity in regards to quality and compliance expectations

Key Interfaces, Internal

• Distribution associates
• All brands: Free People, Anthropologie, Urban Outfitters, Terrain, BHLDN
• All production and Technical Design staff
• Finance department
• Transportation department
• All buyers and merchants

Key Interfaces, External

• Vendors
• Third party Inspection and Repair Facilities

Required Knowledge

• High degree of proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficient written and verbal communication skills
• Knowledge of the PLM systems

Education / Experience

• High School diploma required; B.A. preferred
• 3-5 years within a retail corporate environment preferred

Capabilities

• Flexibility and Adaptability: Adapts to change and different ways of doing things quickly and positively; deals effectively with a variety of people and situations; appropriately adapts one's thinking or approach as the situation changes; thrives in a fluid environment and works effectively in ambiguous situations.
• Interpersonal Interaction and Communication: Interacts and communicates with others in an effective and responsive manner by sharing information, listening, facilitating discussion, understanding others perspectives, and adjusting one's own behavior according to the needs of the audience.
• Results Orientation: Drives self and others to achieve results and surpass goals by setting high standards of performance, continually striving to do things better to improve performance, and looking for ways to succeed no matter what the challenge.
• Analytical Thinking: Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is difficult or complex.
• Building and Managing Relationships: Builds and maintains an active network of strong working relationships at multiple levels both inside and outside the organization by working to build alliances, partnerships, and long-term supportive relationships; stays in touch, listens to input, and keeps communication lines open.
• Problem Solving and Decision Making: Identifies problems and applies knowledge, understanding of the business and experience to address them; makes timely and effective decisions by gathering relevant information, systematically analyzing options, and choosing the best course of action based on all relevant information.