Footwear Specialist - Ralph Lauren, Beverly Hills - 20217

Ralph Lauren Corporation (NYSE: RL) is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For over 45 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

Purpose and Scope: Ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. Partner with Accessories Department Manager to learn the role of a leader, in order to positively influence sales team and drive the Footwear department’s sales. Responsibilities:Self• Takes a proactive approach to self development and actively gives/receives feedback throughone-on-ones and coaching.• Exhibit pride through positive demeanor, body language and personal presentation.• Takes a proactive approach, embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).• Supports and promotes new Footwear business initiatives to create a positive reception from sales team.• Demonstrates professional etiquette through integrity, honesty and respect for others.• Build on personal professional sales experience to become a more knowledgeable and effective Footwear expert. Customer• Drive sales in the Footwear department by exhibiting expertize on product knowledge and customer service standards. • Develop and grow clientelling efforts through perfecting Book of Business strategy.

• Upholds customer service and training standards in the Footwear department, and identifies and communicates training needs to management. • Exemplify excellence in Footwear customer service responsibilities. • Consistently builds and develops a proactive clientele business through social engagement and relationship skills.• Consistently deliver value added services to enhance customer experience.• Acknowledge all customers and treat them as if they were guests in your home at all times.• Express humility, kindness and genuine interest in the individual.• Anticipate customer needs and be responsive with an engaging attitude.• Offer the unexpected to create a memorable experience.• Create and nurture an enduring relationship. Brand• Maintain merchandise in accordance with the Company’s visual presentation standards. Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.• Demonstrate a true passion and respect for all Footwear products.• Create an inspirational shopping experience through a creative and compelling Footwear department environment.• Utilize Footwear product knowledge and selling tools to be the expert in the department.• Ensure wardrobe is consistent with the Ralph Lauren aesthetic.• Invest time and energy to learn the history and heritage of our lifestyle brand.Business Objectives• Exceed annual sales volume and business objectives by identifying and actioning innovative Footwear business driving opportunities.• Review and analyze sales reports to communicate successes and opportunities to management and corporate partners.• Leverage selling tools to maximize sales and impart knowledge to the client.• Recap weekly Footwear initiatives to Accessories Department Manager to show innovative and proactive actions.

Minimum 2 years of retail sales experience within the luxury retail market.Strong written and oral communication skillsAbility to work well under the pressure of multiple tasks and deadlines.Ability to establish and maintain positive working relationships with management, customers, and co-workers.Knowledge and understanding of luxury apparel and accessories markets.Possess an active client book, which demonstrates proven results.

Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.