Heavy Cleaner Stewarding Specialist - Part Time (Detroit)

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Position Summary:

It is the responsibility of the Heavy Cleaner to carry out a variety of janitorial duties and ensure the cleanliness of assigned areas while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Mission t.

Essential Functions:

• Receives dirty dinnerware, flatware, and glassware and places them according to size and likeness onto the automatic dishwasher conveyor belt.
• Removes washed dinnerware, flatware, and glassware from the automatic dishwasher and stacks according to size and likeness for future use and washes those items that have not been cleaned satisfactorily.
• Washes floor mats in designated areas and sweeps and mops the floors in all areas of the kitchen.
• Scrubs walls, floor drains, and stainless steel tables and sinks.
• Picks up trash and takes to designated areas, washing trash cans when emptied.
• Cleans all ventilator hoods in kitchens.
• Drains and cleans all deep fat fryolators in all kitchens.
• Sweeps, mops, and cleans all walk-in refrigerators and freezers.
• Must be able to operate all stewarding equipment (i.e.: shop vacs, steamers, floor scrubbers).
• Maintains a constant awareness of safety and accident prevention, immediately notifying the supervisor and completing an accident report in the event an accident occurs.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies Supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Performs other job-related duties as assigned.

Knowledge, Skills and Abilities:

• 18 years of age or older.
• High school diploma or equivalent.
• One year stewarding experience in a full service restaurant establishment.
• Excellent guest service and hospitality skills.
• Strong problem solving and listening skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to lift and carry up to fifty (50) pounds at a time.
• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
• Ability to multi-task several activities and duties simultaneously.
• Ability to function and act independently.
• Ability to work well with people, in a team environment, and to communicate effectively both written & oral.
• Ability to function in a fast paced environment, under short time constraints, and within established deadlines.
• Ability to work a flexible schedule including extended hours, weekends, and holidays.
• Obtain/maintain a food handler's permit.