Junior Instructional Designer

Junior Instructional Designer

Bethesda, MD USA

At Total Wine & More, our customers come first. Throughout tremendous growth, we remain dedicated to providing our Team Members with the best training available in order to continuously serve our customers. We are in need of a Learning Solutions Associate to join the Product, Sales & Service Training Team to assist in the creation of product, sales and service training.You will use your breadth of experience to develop, manage and maintain training content for facilitator-led training, computer based training, blended learning, self-study and job aids. You will work collaboratively across departments and first-hand in the stores to assess needs, analyze the best learning methods for service team members and create appropriate training solutions. We welcome an organized and creative candidate who thrives in a fast-paced environment to effectively train our field Team Members and contribute to the best service for our customers!

KEY RESPONSIBILITIES

• Define learning objectives appropriate to a fast paced retail environment
• Responsible for the analysis, design, and development of engaging and creative computer based product, sales & service training
• Analyze content, target audience, job tasks and learner environment to identify appropriate design
• Apply solid design skills, effective learning principles and creativity to course design to engage participants in solutions needs
• Collaborate w/ business partners and subject matter experts to analyze, design, develop, implement and evaluate training solutions needs
• Develop, manage and maintain training content for computer based training, facilitator-led training, blended learning, self-study and job aids
• Remain current on industry trends and related technology
• Anticipate and escalate project issues as they develop
• Conduct Train-the-Trainer sessions as needed
• Manage content in Cornerstone Learning Management System
• Other duties/projects as assigned

JOB REQUIREMENTS

Minimum Experience, Skills and Education:

• 1-2 years of experience in Learning/Instructional Design
• Minimum four-year college degree. Advanced degree a plus
• Experience with Articulate Storyline or 360 is REQUIRED
• Experience with Adobe Pro Suite, Articulate Storyline, Dreamweaver, Premiere Pro, InDesign and Photoshop preferred
• Prior experience with Cornerstone Learning Management System a plus
• Experience with Learning Management System architecture and deployment within corporate learning environments a plus
• Must be extremely proficient with Microsoft Office Suite (Windows, Word, PowerPoint, Excel

Preferred Experience, Skills and Education:

• Expertise in the instructional design process
• Strong presentation skills
• Strong organizational skills
• Ability to write and implement program and project plans
• Exceptional verbal and written communication skills
• Ability to work and adapt to a fast paced, self-directed environment to meet aggressive timelines
• Ability to work with cross functional teams and independently
• Ability to interact well with all levels of the organization
• Detailed, organized, and systematic
• Customer service oriented
• Wine, Beer and Spirits product knowledge
• Flexible and a positive team player

About Total Wine & More

Total Wine & More is America's Wine Superstore®—the country's largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America's most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

Our strength is our people. We are always looking for motivated, talented team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class service. Our retail stores and corporate office (called the Store Support Center) provide opportunities for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.

Drug Free Workplace

EOE