Tour Guide - Shark Reef (Mandalay Bay)

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The position will require working with groups of 30 or more people, including children in grades K – 12, in both the aquarium and classroom settings.

• Position interprets the Aquarium's living collection to school groups and private groups through exciting and entertaining programs and classroom activities.
• Position will assist Education Manager and Educator Biologist in Outreach programs at local schools, community centers, auditoriums, etc.
• Position will require local travel, and possible handling of live animals.
• Answer school tour reservation telephone line, and take school group and outreach reservations using Outlook.
• Package school tour information to be sent to teachers, including creating mailing labels and preparing envelopes for mailing.
• Assist Education Manager and/or Educator Biologist as needed.
• Maintains both public and animal safety by monitoring visitor behavior, correcting where necessary, advising supervisor and/or animal care of abnormal situations.
• Performs guests' tours in both front and back of house areas of the aquarium as directed.
• Assists with guest dive programs, through tours, tending and set up.
• Performs all other job related duties as requested.

Required:

• Ability to speak clearly and present to large groups of guest/students.
• Ability to work in a constantly changing environment.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High School diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Associate Degree with a focus in Biology.
• Previous experience working in a similar resort setting.