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POSITION SUMMARY:

The Event Services Manager is responsible for managing all event related services and details for all events hosted in the arena and other property entertainment venues as needed. All activities performed within the reporting departments are in accordance with the company's business objectives, budget guidelines, mission statement, and core service standards.

POSITION RESPONSIBILITIES/DUTIES:

  • Manage all event related services and front-of-house details for all events hosted in the arena and other property entertainment venues as needed
  • Manage all event service clients' requests and work with appropriate arena operational department to ensure requests are competed fully and on time.
  • In conjunction with the Production Manager, communicate and oversee the execution of event requirements for events/shows (e.g. review concert riders) with clients and applicable departments
  • Maintain positive communication and serve as a venue resources for clients, up to and including the event day.
  • Conduct Event Meetings, communicating/delegating event specifics to responsible departments.
  • Work closely with Production Manager to ensure shows are managed appropriately and that front-of-house tasks and requirements are executed
  • Act as primary point of contact for client services including pre-planning event activities and making recommendations to event clients on optimal operating procedures.
  • Develops cost estimates and settlements for clients and promoters
  • Oversee execution of all operational event contractual obligations are met, relative to staging and Event Rider and oversees all operational aspects of events to ensure their smooth operation.
  • Manage the scheduling and monitor attendance of all ushers for events in the arena.
  • Manage Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, accountability, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
  • Maintain a high level of communication between event clients, all necessary departments, and vendors to ensure a smooth flow from initial production meeting to final load out for all clients.
  • Identify and make recommendations to MassMutual Center leadership team on operational improvements, increased profitability, and efficiencies.
  • Collaborate with clients to identify and establish event needs and equipment requirements, including sub rentals, quality control, delivery, pick-up, inventory control, repairs, and maintenance.
  • Manage front-of-house daily set-up, labor and Event Resume sheets accurately and in a timely manner for assigned functions, to reflect all production needs throughout the Arena.
  • Works with Environmental Services for custodial maintenance with the property maintenance for repairs/maintenance to facilities and equipment
  • Enforces fire and safety codes, stressing safety first to all team members.
  • Manage billing for retail and in-house clients and insure final payments are completed as scheduled with clients.
  • Other job related duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

  • Lead Usher(s)
  • Ushers

EDUCATION and/or EXPERIENCE:

Required:

  • Bachelor's degree in Sports/Entertainment Management, Hospitality and Tourism, Theater Arts or related field or equivalent technical work experience, training, and certifications
  • Five (5) years professional experience in event management and/or arena operations
  • High school diploma or GED equivalent
  • Effectively communicate in English, both written and oral forms

Preferred:

  • Completion of post-secondary applications-oriented technical program and /or equivalent experience in audio/visual, events, and production.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Valid drivers license
  • Proof of eligibility to work in the United States.

KNOWLEDGE/SKILLS/ABILITIES:

  • Ability to effectively interact and communicate with all levels of management, promoters, suppliers, guests and visitors
  • Ability to build strong working relationships with local fire and police departments and other government entities.
  • Ability to multi-task and problem solve in a fast-paced environment and meet deadlines.
  • Ability to work a demanding schedule including nights, weekends, holidays, double shifts.
  • Excellent verbal, written and public relations skills.
  • Knowledge of the functions, operations, and equipment of a multi-purpose entertainment complex.
  • Knowledge of and compliance with Federal and State OSHA regulations
  • Knowledge of safety practices, including first aid and all applicable safety standards for public facilities.
  • Solid accounting and finance skills
  • Excellent customer service skills.
  • Ability to effectively communicate in English, in both oral and written forms. Must be literate in Windows 95 and above, Excel, Word, Outlook, AutoCAD, and possess the ability to learn new software quickly.

WORK SCHEDULE/HOURS:

  • Varied shifts to include weekends and holidays, both on property and off.

MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.