Franchised Server

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at: www.ohospitalitymanangement.com

Additional Information: This hotel is owned and operated by an independent franchisee, O'Reilly Hospitality Management, LLC. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

POSITION SUMMARY:

To anticipate and provide for guests needs in the timely service of their dining experience while delivering the Art of Hospitality with a positive and friendly attitude using your own style and personality.

ESSENTIAL JOB FUNCTIONS:

Guest Interactions:

• Verbally welcome guests immediately upon seating.
• Using acquired menu item knowledge, offers menu suggestions, answers questions, and anticipates guests needs
• Knows liquor liability laws, takes steps to visually assure that age identification is legitimate and practices responsible beverage service with all guests
• Takes drink and food orders
• Lifts small and large trays, carrying as many entrees/drinks as physically able, garnishes and serves food/drinks for your guests and other servers guests
• Ensures food/drink items meet guests satisfaction
• Attends to any additional guest needs/requests
• Answers telephones when necessary
• Maintains guests area pre-bussing, capping ashtrays, detailing, etc.

Process Orders:

• Enters drink and food orders on a POS register
• Prepares non-mixed drinks, soups and salads
• Prepares, presents and receives payment for guests checks

Bus and Reset Tables:

• Maintains guests needs throughout their dining experience by removing china, trash, replacing ashtrays, and refilling beverages
• Removes remaining dishes/glasses from tables into bus tubs and carries a bus tub load within your physical ability to the dish room
• Unloads dishes in dish room and/or at bar dishwasher
• Uses sanitizing solution to wipe down tables, chairs, booths, and table bases
• Sweeps floor area around table
• Resets using designated silverware, napkins, and condiments

Housekeeping:

• Maintains service stations, garnish line, service bar, and common area of restaurant
• Restocks service station with glasses, tea, ice, water, and appetizer plates
• Restocks garnish line
• Fills condiments
• Washes server trays
• Sorts silverware
• Prepares roll-ups
• Cleans mirrors and artifacts
• Sweeps and mops floor

Service times used to evaluate performance:

• Welcome guests-2 minutes
• Server-prepared beverage delivery-2 minutes
• Bartender-prepared beverage delivery-5 minutes
• Soup/side salad delivery-5 minutes
• Lunch appetizer delivery-6 minutes
• Lunch entr delivery-12 minutes
• Dinner appetizer delivery-8 minutes
• Dinner entree delivery-15 minutes
• Visual or verbal check back-3 minutes
• Dessert delivery-5 minutes
• Process payment-2 minutes
• Bus table-Immediately
• Turn lunch table-45 minutes
• Turn dinner table-55 minutes

Equipment/Chemicals Used:

• Adding Machine
• Ammonia glass cleaner
• Bleach
• Brasso
• Sanitizer
• Coffee Machine
• Iced Tea machine
• POS Equipment
• Soda fountain

PERFORMANCE REQUIREMENTS:

As a member of the Houlihans Restaurants, Inc. team, a server should know and follow Houlihan Restaurants, Inc. Policies and Procedures and have strong interpersonal skills that would enable him/her to verbally communicate in a positive manner with co-workers, guests, and the general public. Must be of age to serve alcoholic beverages and able to obtain liquor card if state law requires.

The server should be able to perform the outlined essential job functions, which require the following abilities:

• Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon
• Able to read, write, and perform addition/subtraction calculations
• Able to remember abbreviations, and menu items
• Able to control and utilize fingers to write, use POS register, slice, chop, and operate equipment

This company is an equal opportunity employer.

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