Manager - Risk Management (MGM Springfield)

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POSITION SUMMARYThe Property Risk Manager is responsible with assuring safe operations at their property through effective risk control, risk analysis and maximization of risk transference to responsibility third parties as well as to provide valuable leadership and support to all departments and senior management in line with Corporate Risk Management policies and procedures. This position is also responsible to manage daily operations, assess and manage liability exposure at MGM Springfield under the direction of Legal Counsel and ensure all claims are handled effectively, in an expeditious manner while providing excellent guest service, in compliance with Corporate Risk Management claims handling policies and procedures. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department, and MGM Resorts International Management policies, practices and procedures, within the framework and intent of MGM Springfield Statement.

POSITION RESPONSIBILITIES/DUTIES:

• Develop detailed knowledge of the risk exposure at their property based upon premises and operational exposure.
• Identify and assess risk/exposures while cultivating and developing property risk control/loss prevention programs to reduce/eliminate risks/exposures in compliance with Corporate Risk standards.
• Review on a regular basis all available risk data to monitor and respond to existing or changing hazard information.
• Complete cause and source investigation on both severity and frequency of liability losses to determine if procedural changes or training are warranted.
• Develop and conduct general liability, risk control/loss prevention training for property departments.
• Maintain regular communication with all departments regarding risk control/loss prevention and liability safety issues to assure their compliance with MGM Resorts International Operation policies, practices and procedures.
• Maintain ongoing knowledge of all events involving contractors and vendors. Review contract scope and language, and agreements with specific emphasis on indemnity and insurance requirements to avoid unnecessary assumption of liability of others and to transfer liability to others where possible.
• Assure contractor/vendor compliance with MGM Resorts International Operation policies, practices and procedures specifically related to obligations to provide insurance.
• Track, review and audit certificates of insurance (COI) provided by outside contractors, vendors, performers, suppliers, and lessees in order to verify compliance with contractual agreements on an on-going basis.
• Manage general liability on behalf of MGM Springfield.
• Perform daily review of Security Executive Briefs and assignment of claims.
• Motivate, lead and instruct Claims' staff in the prompt and proper handling of claims in compliance with Corporate Risk claim standards, policies and procedures, property "events" and follow up of guest complaints, and timely and accurate entry of all required claim data into the Company claims system.
• Manage civil litigation as it relates to general liability to include assistance with Discovery responses and provides direction to outside counsel on lawsuits (this function is conducted under the direct supervision of the VP Legal Counsel); attend depositions, arbitration hearings, and trials as necessary to represent MGM Springfield.
• Conduct periodic audits of claim files to ensure policies and procedures are adhered to as it relates to guidelines
• Prepare and complete varied claim forms, scheduled reports in compliance with Corporate Risk standards and all statistical data as directed by the VP Legal Counsel.
• Maintain 24-hour contact with MGM Springfield and continuous communication and liaison with insurance company representatives/consultants, and other providers of risk management services on behalf of property.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Other job related duties as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• Risk Mangement Coordinator

EDUCATION and/or EXPERIENCE:

Required:

• Bachelor's Degree in Criminal Justice, Risk Management, related field, or equivalent work experience
• At least five (5) years of experience in Security, Risk Management and/or Insurance Management, which includes at least three (3) years of experience in management
• Effectively communicate in English, in both written and oral formsPreferred:
• Bilingual, English as the primary or secondary language
• Previous experience working with gaming/hospitality claims
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• MA Gaming License
• Proof of eligibility to work in the United States

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent customer service skills.
• Knowledge of principles, practices and techniques of Risk Management administration, organizational management and operations
• Ability to manage and motivate staff, property department personnel and property management to achieve overall success with corporate risk management objectives
• Advanced knowledge of principles of property and casualty insurance, risk control/loss prevention and fundamentals of tort law
• Advanced knowledge and ability in active listening, deductive/inductive reasoning, critical thinking, negotiating, diplomacy and problem solving skills
• Ability to properly interpret and make sound decisions in accordance with loss prevention, claims, regulations and policies
• Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project.
• Excellent oral and written communication skills to convey information effectively
• High-level judgment and decision making abilities
• Self-motivated and excellent organizational and time management skills
• Use mature, solid judgment and discretion at all times when dealing with confidential matters and information.
• Experience in multi-tasking of projects and project management.
• Detail-oriented and reliable.
• Knowledge of casino operations.
• Maintain a professional appearance, adhering to MGM Resorts International Operation standardsWORK SCHEDULE/HOURS:
• Regular scheduled hours : Work Days: Varies Hours: Varies
• Other – Must be flexible if needed for occasional work outside of normal business hours.