Open House Customer Service Help Desk Associates

Description

OPENHOUSE HIRING EVENT!!!

Are you looking for a new career andwith a company that is #1 in their industry?

Then mark your calendar and carve outtime to join us for our Open House hiring event for

Customer Service Help Desk Positions!!

When: Thursday, 3/8/2018 from 10am-2pm

Location: 7920 Kentucky Drive,Florence, Ky 41042

POSITION SUMMARY:

Assists contact center representatives, cyber agents, and retail store associates in answering questions regarding processes and procedures including answering, investigating, and responding to order entry questions. Handles supervisor and escalated calls maintaining a professional, helpful, and courteous image. Completes reporting to analyze trends in call types, service issues, or training issues. Completes miscellaneous work that may include but is not limited to various customer contacts, processing email exceptions, and investigating, resolving, and responding to after-sale customer inquiries.

Perfect attendance is mandatory

Training hours are Monday-Friday 8:30am-5pm

Shift hours after training are 1:30pm-10pm

option to work at home available after six months of employment

Qualifications

1.Excellent oral and written communication skills. Confidence to communicate clearly and effectively, both written and verbal, to a varied audience that includes customers, store managers, vendors and internal Staples departments.

2.Good problem-solving skills and decision-making abilities. Demonstrated ability to make quick decisions and negotiate for a win-win resolution of customer's problems. Able to collaborate with internal and external partners to ensure that each customer service inquiry is resolved efficiently.

3.Solid Staples knowledge including AS400 system, ordering procedures, customer support procedures, retail procedures and all other applicable policies/procedures. Aptitude for understanding and utilizing a wide array of resources and policies.

4.PC literate – will need to use a designated system for tracking, recording, and reporting trends and issues. Working knowledge of Microsoft Word and Outlook, and able to navigate multiple internet sites simultaneously

5.Strong organizational skills – must be capable of multi-tasking duties.

6.Works independently with minimal supervision or direction. Highly motivated, dedicated and flexible, ability to adapt to a constantly evolving environment.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples