General Manager - Embassy Suites Santa Clara

Job Summary

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Property at a glance:

The Embassy Suites Santa Clara - Silicon Valley hotel offers pristine suites and studio accommodations in Santa Clara, California, and boasts an ideal location in the heart of Silicon Valley. Enjoy proximity to Santa Clara Convention Center, Levi's Stadium, Great America Theme Park and being just minutes from San Jose Airport (SJC) and downtown San Jose.

Spread out in a studio or a comfortable two-room suite with two HDTVs, WiFi and a separate living area and bedroom. Wake up to a free made-to-order breakfast each day and enjoy complimentary drinks and snacks at the Evening Reception*, served in our Valley Plaza Cafe. Indulge in casual dining at our Santa Clara restaurant, featuring a California-inspired menu of American and international favorites for lunch and dinner.

Host a meeting or event in one of our eight spacious meeting rooms. Our friendly and attentive events team will assist you with preparation and on-the-day requirements. Use the 24-hour BusinessLink™ Business Center for printing, faxing and catching up with work. After a busy day of work or exploring the area, rejuvenate in our well-equipped fitness center. Enjoy a refreshing swim in our indoor pool and whirlpool, or simply retire to your spacious suite with room service.

Highlights:

• 258 spacious suites
• Ideal Silicon Valley location near Santa Clara Convention Center and Levi's Stadium
• Free made-to-order breakfast and Evening Reception*
• Spacious and comfortable studios and two-room suites
• Fitness center, indoor heated swimming pool and whirlpool
• Eight spacious meeting rooms for weddings, corporate events and social gatherings

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• 3+ years of hotel general manager, hotel manager, assistant general manager or equivalent experience overseeing $15M revenue or greater
• Experience managing a property of 200 rooms or more
• Strong sales and revenue management experience
• Ability to lead and inspire high performing teams

Preferred Qualifications:

• Hilton brand experience
• Local market experience
• Experience leading a major renovation

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans