Hotel Front Desk Agent - Arizona Biltmore, a Hilton Waldorf Astoria Resort

Job Summary

The beautiful and Historic Arizona Biltmore Resort is looking for a Full Time Hotel Guest Service Agent to join their amazing front office team.

Full Availability Required to work between the hours of 6:30am and 11:30pm (Shift will vary) including weekends/holidays

$12.50 per/hour + Paid Time Off + Benefits + Travel discounts + Great Growth Opportunity + more

Our amazing Team Members enjoy a benefits package that may include some or all of the following:

• Global hospitality leader with a trusted name and product-- Opportunities for growth & advancement throughout Hilton!
• Competitive wages
• PAID time off (PTO) per year
• Health Insurance options (medical, dental, vision, prescription)
• 401K Retirement
• Tuition reimbursement
• Income Protection Choices (life insurance, disability coverage)
• Special employee and friends & family rates at Hilton hotels (how's $35 per night sound?!)
• Food & Beverage discounts during your hotel stays at Hilton (50% globally)
• Free or Reduced price Lunches at our Employee Lounge (Easily a $1000 savings per year if you went out to lunch daily)
• Industry-leading Family-Friendly Employee Benefits such as parental leave and adoption assistance benefits
• No driving around in traffic all day. Work at our hotels and luxury resorts!
• Innovative and interactive onsite or virtual online training to achieve success in your role
• Special allowances for members when called away to serve in the Guard and Reserve Forces
• Flexible Shifts
• Exclusive Team Members Only Pricing Program on Hilton Marketplace best pricing not available to the general public on top brands
• Available year-round work, not seasonal

PREFERRED QUALIFICATIONS:

Hospitality industry

Resort Experience

Prior Hotel Front Desk

What will I be doing?

As a Guest Services Agent, acts as a representative of hotel to all internal and external guests, ensuring that the highest standards of True Waldorf Service are upheld and guest expectations are exceeded through the check-in, check-out process, in person throughout the stay and through telephone communications.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Assist other departments, if necessary

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans