General Manager - Hampton Inn Memphis Poplar

Job Summary

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Property At a Glance:

Comfort and convenience in the heart of Memphis.

Hampton Inn Memphis-Poplar is in the heart of Memphis on Poplar Avenue – the one road that leads to all the main districts of Memphis, from the prestigious streets of Germantown and eclectic Midtown to bustling downtown. Visit attractions such as Graceland, Beale Street and Bass Pro Shops at the Pyramid. Take the kids to see the pandas at Memphis Zoo or catch an IMAX movie at the Pink Place Museum.

If you're here for business, you will find several offices and corporations nearby, including Bank of America and Coca Cola. The University of Memphis is just three miles from the hotel, which offers comfortable and convenient accommodations for visitors and students.

Combining value with comfort, Hampton Inn Memphis-Poplar provides everything you expect and those extra touches you might not. Wake up to a free, hot breakfast each morning or, if you're in a rush, just grab a Hampton On the Run® Breakfast Bag, available Monday to Friday.

Take advantage of great amenities for relaxation and work including a 468 sq. ft. meeting room, a business center, outdoor pool and free fitness center. We guarantee a clean and comfortable guest room with thoughtful amenities. Keep in touch with free WiFi and a handy lap desk. Catch your favorite show on the 32-inch flat screen TV and have a great night's sleep in the clean and fresh Hampton bed®.

About The Hotel:

Hotel Facts

• Located on Poplar Avenue with easy access to all the key districts of Memphis
• Outdoor Pool
• 468 sq. ft. meeting/special events space
• Accessible rooms available
• On the Run® Breakfast Bags available Monday – Friday
• 15 minutes from the Memphis International Airport

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• 2+ years of hotel general manager experience managing $2M in revenue or greater
• Strong sales and revenue management background
• Proven people leadership in driving engagement and a strong service culture

Preferred Qualifications:

• Hilton brand experience
• Local market experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans