Product Analyst, Digital Commerce

Choice Hotels' Design Vision and Values

As a Product Analyst with the Digital Commerce Team at Choice Hotels, you will play a key role in helping our guests travel connected via our website and mobile apps. The process of planning a trip is often riddled with challenges and frustrations. Although we can't change the complex realities of their journey, we can take some of the work out of travel and connect the world through the power of hospitality. And we need your help.

We are a passionate team that creates products with these values in mind:

• Empathy over ego
• Progress over stagnation
• Effectiveness over speed
• Curiosity over contentment
• Collaboration over separation

To live out these values and achieve our mission, we need a data-driven, yet empathetic Product Analyst who can help the product team deliver best-in-class, user-centered experiences.

Your Responsibilities

As a Product Analyst, Digital Commerce at Choice Hotels International, you will help evolve choicehotels.com on desktop and mobile devices, the primary touch points and most profitable channels for customers as they shop, book, and manage hotel reservations.

As a member of the product team, you will lead projects to discover, refine, and deliver new capabilities and improved experiences for users of choicehotels.com. You will work hands-on with product owners, user researchers, designers, software developers, and partners in business units across the company to pursue the highest impact work and create measurable results. As product needs arise, this role may serve the product owner role for Agile Scrum teams as needed.

Discover

• Gather and analyze data to identify and assess product enhancement opportunities
• Collaborate with partners in other business units to explore product development ideas and develop business cases
• Estimate user impact, financial results, costs, and risks to guide critical prioritization decisions
• Partner with user research team to facilitate user research activities, analyze results and make recommendations
• Conduct review and analysis of peers and competitors in hospitality, ecommerce, and other consumer web experiences to identify additional opportunities

Refine

• Participate in cross-functional meetings to refine highest impact projects to be pursued by the team, including work to define features to be delivered and reduce risks
• Identify and document key assumptions, method for evaluating success, and plan for testing and review
• Distill product enhancements into user stories with key supporting documents gathered from software architects, user experience designers, third-party vendors, etc.

Deliver

• Work closely with software development teams to be highly responsive in answering questions and providing supporting documents for work underway
• Coordinate priorities and delivery timelines with other product owners, business stakeholders, and cross-functional teams
• Provides structured and ad hoc analysis of data to evaluate success of initiatives, share results with business partners, and provide operational support
• Serve role of Product Owner for Agile Scrum teams as needed

Qualifications

Skills & Abilities

• Self-starter: you demonstrate initiative and resourcefulness in starting, advancing and completing projects with limited guidance. You have a bias toward action.
• Extremely curious: you are a highly-curious and self-motivated learner, able to teach yourself or quickly learn from others. You have a demonstrated interest in technology, business, design, travel, and the web.
• Critical thinker: you are comfortable and capable solving problems analytically. You think independently, gather data, analyze information, identify risks and gaps, ask questions, synthesize results, and make recommendations.
• Clear communicator: you are able to effectively and concisely write, visualize, and speak to create shared understanding and drive action.
• Relationship builder: you appreciate and enjoy working with others to accomplish shared goals. You are able to quickly establish rapport and build trust with people from a wide range of backgrounds, in different roles, and at all levels of the company.
• Detail-oriented: you are organized with strong attention to detail. You use tools and methods to ensure you don't lose track of anything important.
• Ability to travel up to 10% of the time.
• Ability to uphold Choice's Values & Performance Principles of collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, accountability, and respect.

Education, Experience, Knowledge

• Bachelor's degree (or equivalent experience) required
• Education concentrated in business and technology fields is preferred
• 3 to 5 years of experience as a product analyst, business analyst, or similar role
• Expertise in and experience with consumer-facing mobile web and/or apps is highly preferred
• Experience with Agile Scrum methodologies and associated tools (Rally, Jira, Confluence) preferred
• Excel proficiency required
• Experience working with web analytics and A/B testing software preferred

Must be able to uphold Choice's Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, and respect.