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in Minneapolis, MN

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About this job

Position Description

Featuring regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

The role of the Busser is to provide a clean dining area bussing tables in an efficient, courteous and accurate manner. The Busser provides excellent customer service to the guest as they:

Provide assistance to Bar/Lounge/Restaurant:

  • Obtains service area assignment(s) at the beginning of each shift (may include working in the bar/lounge, dining room, private party areas & beverage storage areas)
  • Promptly greets guests as they are seated and bring water to table
  • Removes used tableware between courses and provide tableware for next course
  • Clears tables after guests
  • Takes tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
  • Promptly cleans table tops, chairs and booths between seating
  • Checks floor and clean as required. Reset and arrange tabletop
  • Responds appropriately to guest requests
  • Communicates guest requests to server as needed
  • Communicates with server and hostess to assure efficient seating, table utilization and customer service
  • Assists server as needed with food delivery, especially with large parties and during peak periods
  • Thanks guests as they are leaving
  • Is available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
  • Occasionally washes dishes in the absence of the dishwasher and/or as directed by the servers and manager
  • Abides by legal standards and TIPS alcohol training guidelines for alcohol service to guests

Work as a Team member to maintain pleasant work environment:

  • Follows the Carlson Attendance Policy
  • Reports to work dressed according to Carlson Grooming Standards
  • Maintains a positive inter-departmental relationship through the hotel and with outside vendors

Create 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests

POSITION REQUIREMENTS:

  • Experience in similar position within an upscale restaurant environment is preferred
  • Excellent attention to detail
  • Must possess the ability to handle multiple tasks
  • Excellent communication and interpersonal skills
  • Must possess a team spirited attitude and a willingness to help
  • Ability to effectively communicate with department managers, team members and guests
  • Ability to retain and give general hotel information

PHYSICAL DEMANDS:

  • Ability to lift and carry up to 50 pounds
  • Ability to stand and walk for long periods of time
  • Ability to hear with 100% accuracy with correction
  • Ability to stand and exert well paced mobility for an eight (8) hour shift

Brand

Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.