Bar Manager - FireLake Grill House & Cocktail Bar

Position Description

Featuring regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Achieves hotel objectives for bar and other outlets for cost and high quality while providing consistently excellent beverages and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Achieves revenue goals by assisting in the development and management of the beverage marketing, sales and product strategies

• Analyzes sales and competition on a regular basis and develops strategies to increase market share
• Assists with the development and implementation of the food and beverage marketing and sales plan
• Assists with drink pairing for new and existing menu items for all beverage areas
• Takes monthly inventories for supplies and maintains optimum stock levels to meet customer demand, stock diverse beverage choices, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance
• Works with other departments to achieve daily, weekly, or monthly revenue goals

Maximizes profitability by managing beverage operations

• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Trains beverage-serving employees to create hotel drinks
• Ensures that there is smooth coordination between the beverage and other food and beverage staff
• Plans and prices new and popular drinks and monitors to ensure top-notch quality and prompt service
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Evaluates food & beverage service quality and service levels regularly and implements strategies to improve areas of concern
• Sets objectives for each beverage area and supervises responsible employees
• Ensures department adheres to Carlson Hotels, local and state health, hygiene and safety policies

Manages beverage stations, restaurant and administers beverage staffing

• Works with human resources to ensure all employees serving alcoholic beverages have received applicable alcohol awareness training
• Opens all beverage outlets at scheduled time and with appropriate stocks and staffing
• Schedule staffing and hours to provide brand standard service while minimizing cost
• Administers cork fee program in locations where available
• Reviews applications and works with FireLake General Manager to select qualified beverage staff for interview and selection
• Samples new beverages and provides input to FireLake General Manager

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Minimum two years management experience in full service beverage operations
• High school diploma required, bachelor's degree in hospitality preferred
• Excellent oral and written communication skills
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts guests, supervisor and employee
• Ability to multitask and work well under pressure
• In-depth knowledge of all areas of food and beverage including wines and liqueurs
• Knowledge of local, state and federal liquor laws and regulations
• Strong floor presence with focus and energy
• Basic computer skills in Microsoft Office Suite, reservation systems, and point of sales systems
• Open availability with most evenings and holidays required to work

PHYSICAL DEMANDS

• Long hours are sometimes required, ability to work flexible schedule
• Ability to stand for long periods of time
• Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
• Good manual dexterity for the use of common office equipment

Brand

Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.