Reservation Sales Specialist-Marriott Customer Engagement Center (TOP WORKPLACE 2017)

Posting Date Feb 26, 2018

Job Number 18000FWB

Job Category Reservations

Location San Antonio Reservations, San Antonio, Texas VIEW ON MAP

Brand Corporate

Schedule Full-time

Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary

As a FORTUNE Best Place to Work 20 years in a row – you can't go wrong! We are recruiting for an upcoming training class:

Class Start Date: Monday, March 5, 2018

Training Class Schedule: This class will be held from Monday, March 5, 2018 to Friday, April 2, 2018, Monday through Friday from 4:30 pm to 12:30 am.

Anticipated Shift After Completion of Training: 4:30 pm-1:00 am. Our center is open days, nights, weekends from 6am until 1am.

Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more.

If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information here .

If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes.

We have great benefits which include:

• Awesome hotel room discounts
• The ability to work from home after 6 months
• Paid time off after 90 day

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.