Banquet Manager

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.

Currently, we are searching for a talented Banquet Manager to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for responsible for overseeing the operation of the banquet set-up crew, and for assisting to ensure successful events and functions in banquet operations in accordance with the Wyndham Hotel Group policies and procedures.

ESSENTIAL FUNCTIONS:

• Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Oversee all aspects of the daily operation of the hotel's banquet set-up department.
• Work with the Director of Banquets and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention within the department.
• Prepare and submit required reports in a timely manner.
• Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
• Assign associates to functions and room set-ups to maximize efficiency.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Ensure compliance with SOP's and procedures in all outlets.
• Be visible on the floor and assist staff as needed during set-up.
• Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
• Be involved in and/or conduct departmental and hotel training.
• Motivate, develop, and manage associates according to Wyndham S.O.P.'s.
• Manage the interviewing process of candidates and follow standards for hiring approvals.
• Write and deliver associate performance reviews in accordance with Wyndham standards.
• Ensure compliance with SOP's and procedures in department.
• Ensure overall guest satisfaction.
• Respond to guest complaints in a timely manner.
• Comply with weekly and monthly forecasting procedures.
• Ensure the training of department supervisors, and associates on SOP's, report preparation and technical job tasks.

Qualifications