In-House Marketing Team Lead - Branson, MO

As the world's largestdeveloper and marketer of flexible, points-based vacation ownership products,Wyndham Vacation Ownership has developed or acquired more than 200 vacationownership resorts throughout the United States, Canada, Mexico, the Caribbean andthe South Pacific that represent more than 23,000 individual vacation ownershipunits.

WyndhamVacation Ownership develops, markets and sells vacation ownership interests andprovides consumer financing to owners through its four primary consumer brands,CLUB WYNDHAM®, WorldMark by Wyndham, WyndhamVacation Resorts Asia Pacific and Shell Vacations Club.

Morethan 900,000 owner families worldwide and an extensive and diverse portfolio ofresorts make the company a vacation ownership powerhouse. In 1991, the companyrevolutionized the traditional timeshare model with the launch of points-basedownership allowing owners the flexibility to choose the timing, duration,location and accommodation options for their vacations. Today, Wyndham VacationOwnership's commitment to product innovation has led to the development of anew business model — Wyndham Asset Affiliation Model (WAAM). The model allowsWyndham Vacation Ownership to add world-class vacation options for owners byaffiliating with high-quality standing condominium inventory, utilizing thecompany's industry-leading sales and marketing expertise to sell vacationownership interests.

We are currently recruitinga motivated Marketing Team Lead to join our Wyndham Vacation Resorts project in Branson, Missouri.

Qualified candidates must beoutgoing, tenacious, and driven to succeed. This job requires excellentcustomer service skills and ability to go above and beyond providing anoutstanding guest experience.

Job Responsibilities (Not Limited to):

• Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
• Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
• Must maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above budgeted %
• Must be able to work days, nights, weekends, and holidays.
• Must be proficient in Microsoft Office (excel and word).
• Must maintain department standards of production and work as a team player.
• Direct supervision of Resort Host/Concierge staff: plan, assign and direct work; performance review; motivate, reward and provide coaching when necessary (conflict resolution).
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Prepare additional reports deemed necessary by management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

Qualifications