Reservations Manager in Training

This role works with the Reservations Manager and Assistant Reservations Manager to ensure excellent overall operation of the Reservations Department. Handles customer/client issues and cover the Assistant Reservations Manager's responsibilities in her absence. The position will organize and coordinate the Reservation Team's work. It will establish and reinforce a high level of cooperation between the Revenue and Reservations Teams as well as with among other departments.

KEY TASKS

• Receive process and confirm guest reservations made by/ for clients over phone, personally, internet, fax or e-mail
• Ensure clients' profiles are merged and up-to-date
• Responsible for wholesale reservations: distribution to Reservations Agents, confirmation to client while ensuring correct information is entered
• Handle French-speaking requests
• Track late cancellations report and payments
• In charge of Travel Agency commissions' reconciliation
• Ensure an excellent quality of service is provided to the customers within the procedure time-frame. This applies particularly to any communication made for reservations made on 3rd parties
• Ensure accurate integration of reservations through a daily review of upcoming arrivals. This process will guarantee all procedures are followed and information is correctly transferred
• Support the implementation of the revenue and rate strategy defined by the Director of Revenue Management
• Support the implementation of the revenue and rate strategy defined by the Director of Revenue Management
• Respect and apply the hotel and brand's pricing and distribution strategy

At Novotel, we grow faster Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits: that's the Novotel spirit.

An international brand with a network of 400 hotels in 60 countries, Novotel's successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand's ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees:"At Novotel, we grow faster". To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths. Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development… everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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