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Guest Services Supervisor
| Location | Cincinnati, OH Cincinnati, Ohio |
|---|
About this job
As the world's largest hotel company, and a leading player in the globalhospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in70 countries—all supported by more than 7,000 associates on six continents. Andwe know our success is attributable to our associates, a bright, talented anddiverse group of individuals who embrace our signature Count On Me! serviceculture and have a passion for excellence. To learn more visit us at .
Property Overview:
Located less than ten miles from downtown Cincinnati, TheSummit is set to usher in a new era of style and sophistication in the QueenCity. The anchor of $124 million mixed-use development on the campus ofMedPace, the 239-room hotel will delight guests with a contemporary,Cincinnati-centric art collection; modern Fitness Center with yoga studio; andwell-stocked library. Chefs and mixologists will oversee an innovative programhighlighted by fresh, seasonal ingredients with a culinary nod to the region'sGerman heritage.
Job Description
Wyndham Hotel Group is searching for a Guest Services Supervisor to work at towork at our new property opening in April, The Summit Hotel, in Cincinnati, OH.This position is responsible for ensuring that consistent high quality customer service isdelivered by Guest Services Team.
Responsibilities will include but not be limited to:
- Supervise the operations of Guest Services.
- Maintain the highest productivity, employee morale and guest service as possible.
- Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Maintain and follow all operating and quality standards established for Guest Services.
- Maintain and follow procedures for credit control and handling of financial transactions.
- Follows all Occupational Health and Safety regulations.
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel facilities, policies and procedures. Provide tourist information to guests.
- Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain cleanliness of Front Office area.
- Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.
- Ensure that guest history records are accurately maintained and all repeat guests preferences are met.
- Assist in arranging guests' transportation needs and ensure appropriate recording of transportation revenue and expenses.
- Ensure all porterage is posted as per the agreed terms and conditions.
Qualifications
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