Customer Service Assistant - Full-time

Title: Customer Service/ Mortgage Broker Support Assistant (entry level)
Company: Land Home Financial Services, Inc.
Status: Full-time
Salary: $15-16/hr.
Location: Concord, CA

To Apply:

SUMMARY

Land Home Financial Services, Inc. is a national Mortgage Bank located in Concord, CA. We are seeking an individual with recent Mortgage related experience to support the administration function of our Mortgage Broker Relationships as a Mortgage Broker Support Assistant.

Benefits include Paid Time Off, Holiday pay, Medical, Dental, Vision, Life, and A D&D, optional 401k, FSA, and Voluntary Life Insurance.

DUTIES AND RESPONSIBILITIES

* Online support and training of LHFSW eXPRESS to both the broker clients and Account Executives.
* Distribute Daily Ratesheets and periodic notices of rate changes.
* Maintain Ratesheet Distribution list (MailChimp).
* Input proper Lender Paid Compensation schedules into Optimal Blue.
* Reset passwords / Refresh broker & processor credentials in PC Lender.
* Report lock errors to Secondary and assist lock desk on any lock issues.
* Input initial Loan Officer and Processors credentials in PC Lender, Optimal Blue, MailChimp, and AE site systems and maintain these systems with updates.
* Prepare training materials for distribution and posting as required.
* Monitor Customer Service emails and assist brokers/processors/Account Executives/Internal Staff.
* Manage the marketing flyer distribution.
* Other duties as assigned.

Qualifications and Skills

* Minimum 1 years' experience in customer Service
* Knowledge of: any online operating systems, Internet Browsers (IE, Chrome, Firefox).
* Required Computer Skills: Outlook, Microsoft Office
* Can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
* Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.

Work Environment

* Ability to lift up to 50 lbs.
* Work may be performed primarily in an office or in the field.
* May require sitting at a desk for long periods of time.
* Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks.
* Must be able to work on multiple assignments, under moderate stress levels.

To perform this job, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. However, reasonable accommodation may be provided to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of individuals in the job. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter this job description at any time without notice.