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Senior Clerk - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Port Charlotte, FL Port Charlotte, Florida |
About this job
Requisition No: 25984
Agency: Department of Health
Working Title: SENIOR CLERK - 64084266
Position Number: 64084266
Salary: $1,124.58 biweekly
Posting Closing Date: 12/15/2017
THIS IS AN INTERNAL AGENCY OPPORTUNITY - APPLICATIONS WILL NOT BE ACCEPTED FROM OUTSIDE THE FLORIDA DEPARTMENT OF HEALTH
This is an administrative support position with the Florida Department of Health (DOH) in Charlotte County and reports directly to the Operations & Management Consultant II -- SES. The Senior Clerk position is responsible for assisting with the day to day administrative support operations for the clinical area by greeting and checking-in clients, data entry, retrieving medical records, handling cash payments, answering phones and returning messages, etc. The incumbent is expected to work with a high degree of independence and must be relied upon to maintain patient confidentiality and adhere to HIPPA guidelines while providing excellent customer service. This position is headquartered in Port Charlotte. An annual assessment for TB and certain immunizations may be required.
REQUIREMENTS:
A high school diploma or an equivalent GED and a minimum of three (3) years of clerical or public contact experience are preferred. A valid Florida Driver's License (or the ability to obtain one prior to hire) and reliable transportation are required. The incumbent may be required to work additional hours in the event of a disaster or to perform emergency duties. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters; or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
PRIMARY DUTIES AND RESPONSIBILITIES:
Interviews clients (both telephone and in person) to determine the appropriate program and/or other social services based on patient/client needs
Records and updates client demographic information completely and accurately into the Health Management System (HMS)
Accurately schedules clients in HMS for DOH-Charlotte programs in accordance with established policies and procedures.
Identifies insurance coverage and limitations with MMA, TPL and Commercial insurance customers
Obtains, verifies, inputs and ensures proper documentation of Medicare, Medicaid, Insurance and/or third party liability information into HMS via electronic verification systems.
Interviews and records client information obtained through interview and other data sources to determine financial eligibility (sliding fee scale) for services into HMS program
Responsible for the maintenance, retrieval, and filing of confidential medical records
Processes medical record releases, reviewing for completeness prior to the release of confidential information
Bills services provided accurately to appropriate insurance and/or third party into HMS
Responsible for balancing daily reconciliation of cash drawer to receipts
Attends and participates in Quality Improvement Activities, In-Service programs, and Staff Meetings
Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes
Reports all problems immediately using the chain of command
Serves as a backup to enter Healthy Start Prenatal/Postnatal screening forms within required timeframes
Performs related duties in accordance with agency policies and supervisor instructions
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge office procedures and practices
Knowledge filing, typing, entering data, maintaining records and using and completing forms
Knowledge of statutes, rules and regulations that pertain to the programs
Knowledge of the Health Management System (HMS) or comparable systems, or ability to master the requisite knowledge and skills within three months to independently use the modules
Knowledge of basic cash handling procedures
Skill in use of computer, specifically client databases, and Microsoft applications such as Word, Excel, and Outlook, and navigate the internet
Skill in use of basic office equipment
Ability to balance a cash drawer and perform basic math functions
Ability to communicate effectively (verbally and in writing)
Ability to work in a fast-paced environment and multi-task
Ability to provide excellent customer service
Ability to work independently, collaborate with other staff and community partners
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).
Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Only U. S. citizens and lawfully authorized alien workers will be hired.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Fort Myers
Agency: Department of Health
Working Title: SENIOR CLERK - 64084266
Position Number: 64084266
Salary: $1,124.58 biweekly
Posting Closing Date: 12/15/2017
THIS IS AN INTERNAL AGENCY OPPORTUNITY - APPLICATIONS WILL NOT BE ACCEPTED FROM OUTSIDE THE FLORIDA DEPARTMENT OF HEALTH
This is an administrative support position with the Florida Department of Health (DOH) in Charlotte County and reports directly to the Operations & Management Consultant II -- SES. The Senior Clerk position is responsible for assisting with the day to day administrative support operations for the clinical area by greeting and checking-in clients, data entry, retrieving medical records, handling cash payments, answering phones and returning messages, etc. The incumbent is expected to work with a high degree of independence and must be relied upon to maintain patient confidentiality and adhere to HIPPA guidelines while providing excellent customer service. This position is headquartered in Port Charlotte. An annual assessment for TB and certain immunizations may be required.
REQUIREMENTS:
A high school diploma or an equivalent GED and a minimum of three (3) years of clerical or public contact experience are preferred. A valid Florida Driver's License (or the ability to obtain one prior to hire) and reliable transportation are required. The incumbent may be required to work additional hours in the event of a disaster or to perform emergency duties. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters; or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
PRIMARY DUTIES AND RESPONSIBILITIES:
Interviews clients (both telephone and in person) to determine the appropriate program and/or other social services based on patient/client needs
Records and updates client demographic information completely and accurately into the Health Management System (HMS)
Accurately schedules clients in HMS for DOH-Charlotte programs in accordance with established policies and procedures.
Identifies insurance coverage and limitations with MMA, TPL and Commercial insurance customers
Obtains, verifies, inputs and ensures proper documentation of Medicare, Medicaid, Insurance and/or third party liability information into HMS via electronic verification systems.
Interviews and records client information obtained through interview and other data sources to determine financial eligibility (sliding fee scale) for services into HMS program
Responsible for the maintenance, retrieval, and filing of confidential medical records
Processes medical record releases, reviewing for completeness prior to the release of confidential information
Bills services provided accurately to appropriate insurance and/or third party into HMS
Responsible for balancing daily reconciliation of cash drawer to receipts
Attends and participates in Quality Improvement Activities, In-Service programs, and Staff Meetings
Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes
Reports all problems immediately using the chain of command
Serves as a backup to enter Healthy Start Prenatal/Postnatal screening forms within required timeframes
Performs related duties in accordance with agency policies and supervisor instructions
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge office procedures and practices
Knowledge filing, typing, entering data, maintaining records and using and completing forms
Knowledge of statutes, rules and regulations that pertain to the programs
Knowledge of the Health Management System (HMS) or comparable systems, or ability to master the requisite knowledge and skills within three months to independently use the modules
Knowledge of basic cash handling procedures
Skill in use of computer, specifically client databases, and Microsoft applications such as Word, Excel, and Outlook, and navigate the internet
Skill in use of basic office equipment
Ability to balance a cash drawer and perform basic math functions
Ability to communicate effectively (verbally and in writing)
Ability to work in a fast-paced environment and multi-task
Ability to provide excellent customer service
Ability to work independently, collaborate with other staff and community partners
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).
Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Only U. S. citizens and lawfully authorized alien workers will be hired.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Fort Myers