The job below is no longer available.
You might also like
in Lakeland, FL
$32est. per hour Brookdale Senior Living • 3d agoUrgently hiring 6.3 mi Use left and right arrow keys to navigate- $75.00+
Verified per hour Apex Focus Group Inc. • 2d ago6.3 mi Use left and right arrow keys to navigate - $17
est. per hour Florida Rural Legal Services Inc • 3h ago11.2 mi Use left and right arrow keys to navigate
Ops Senior Clerk - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lakeland, FL Lakeland, Florida |
About this job
Requisition No: 26322
Agency: Department of Health
Working Title: OPS SENIOR CLERK - 64953281
Position Number: 64953281
Salary: $11.29 to $12.50 hourly rate
Posting Closing Date: 12/18/2017
Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.
Duties and Responsibilities:
This position is assigned to the Community Health Services Division and is responsible for scheduling appointments for clinical services in all Polk County Health Centers under the supervision of the Operations & Mgmt. Consultant I- SES. This position is designated as a sensitive one and incumbent is required to maintain confidential information in accordance with Florida Department of Health & Florida Department of Health in Polk County Information and Security Policy, Protocols and Procedures. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
Incumbent works in a call center setting that handles calls for all clinical services throughout the county. Incumbent will work as a team with other clerical support staff. Handles phone calls scheduling appointments, answering questions and assisting with inquiries. Deals directly with client by telephone and is responsible for managing a high volume of incoming telephone calls and must respond promptly to client inquiries. The incumbent is expected to communicate (by phone, in writing or in person) in a courteous and professional manner at all times. Must pay attention to details and possess excellent communication, customer service and interpersonal skills. Responds promptly to the needs of the customer and solicit feedback to improve service. Incumbent must be able to work in a multi-cultural, fast-paced environment, under stressful conditions with the ability to adapt to constant change.
This position will view, add and update client information in HMS. Confidential data sets: (1) Social Security Data (2) Clinical Information. This position has access to and must be proficient in the use of the Health Management System (HMS) to accurately register clients by completing a mini registration. This includes, but is not limited to. Verifying and updating addresses and telephone numbers, scheduling appointments, confirming appointments, canceling appointments, rescheduling appointments, and updating HMS Notepad entries related to appointments. All in accordance with established schedule templates and agency policy. Incumbent is responsible for reviewing data for accuracy and completeness. Be knowledgeable of all FDOH-Polk procedures and program activities across the county.
Make effective use of resources and may communicate/coordinate with internal departments regarding issues relating to an appointment obtain all relevant information pertaining to customer complaints or compliments and bring to immediate supervisor's attention.
Performs other related duties as required.
Knowledge, Skills and Abilities:
Ability to manage time effectively
Knowledgeable of customer service principles and practices
Ability to manage difficult customer situations
Ability to establish and maintain effective working relationship with staff, co-workers, supervisors and clients
Ability to apply high level customer service to internal and external customers
Ability to communicate verbally and in writing in a comprehensible, focused and appropriated manner with persons of various social and economic, educational and ethnic backgrounds.
Ability to interpret and apply policies and procedures
Ability to answer phones, use a headset.
Ability to sit for a long periods of time.
Skilled with computers and keyboards
Ability to enter data into database system.
Licensure Required:
Valid Florida drivers' license or the ability to obtain one within 30 days of hire.
Desirable Qualification:
Bilingual
Call center experience
Scheduling experience
* Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days
Current State Employees - Salary for current employees is based on employee's current payband/ paygrade.
Only U.S. citizens and lawfully authorized alien workers will be hired.
Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Fingerprinting is required of the successful applicant for a sensitive position. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check.
Successful completion of a drug test is a condition of employment for safety-sensitive positions.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.
Veteran Information: Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market: Lakeland
Agency: Department of Health
Working Title: OPS SENIOR CLERK - 64953281
Position Number: 64953281
Salary: $11.29 to $12.50 hourly rate
Posting Closing Date: 12/18/2017
Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.
Duties and Responsibilities:
This position is assigned to the Community Health Services Division and is responsible for scheduling appointments for clinical services in all Polk County Health Centers under the supervision of the Operations & Mgmt. Consultant I- SES. This position is designated as a sensitive one and incumbent is required to maintain confidential information in accordance with Florida Department of Health & Florida Department of Health in Polk County Information and Security Policy, Protocols and Procedures. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
Incumbent works in a call center setting that handles calls for all clinical services throughout the county. Incumbent will work as a team with other clerical support staff. Handles phone calls scheduling appointments, answering questions and assisting with inquiries. Deals directly with client by telephone and is responsible for managing a high volume of incoming telephone calls and must respond promptly to client inquiries. The incumbent is expected to communicate (by phone, in writing or in person) in a courteous and professional manner at all times. Must pay attention to details and possess excellent communication, customer service and interpersonal skills. Responds promptly to the needs of the customer and solicit feedback to improve service. Incumbent must be able to work in a multi-cultural, fast-paced environment, under stressful conditions with the ability to adapt to constant change.
This position will view, add and update client information in HMS. Confidential data sets: (1) Social Security Data (2) Clinical Information. This position has access to and must be proficient in the use of the Health Management System (HMS) to accurately register clients by completing a mini registration. This includes, but is not limited to. Verifying and updating addresses and telephone numbers, scheduling appointments, confirming appointments, canceling appointments, rescheduling appointments, and updating HMS Notepad entries related to appointments. All in accordance with established schedule templates and agency policy. Incumbent is responsible for reviewing data for accuracy and completeness. Be knowledgeable of all FDOH-Polk procedures and program activities across the county.
Make effective use of resources and may communicate/coordinate with internal departments regarding issues relating to an appointment obtain all relevant information pertaining to customer complaints or compliments and bring to immediate supervisor's attention.
Performs other related duties as required.
Knowledge, Skills and Abilities:
Ability to manage time effectively
Knowledgeable of customer service principles and practices
Ability to manage difficult customer situations
Ability to establish and maintain effective working relationship with staff, co-workers, supervisors and clients
Ability to apply high level customer service to internal and external customers
Ability to communicate verbally and in writing in a comprehensible, focused and appropriated manner with persons of various social and economic, educational and ethnic backgrounds.
Ability to interpret and apply policies and procedures
Ability to answer phones, use a headset.
Ability to sit for a long periods of time.
Skilled with computers and keyboards
Ability to enter data into database system.
Licensure Required:
Valid Florida drivers' license or the ability to obtain one within 30 days of hire.
Desirable Qualification:
Bilingual
Call center experience
Scheduling experience
* Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days
Current State Employees - Salary for current employees is based on employee's current payband/ paygrade.
Only U.S. citizens and lawfully authorized alien workers will be hired.
Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Fingerprinting is required of the successful applicant for a sensitive position. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check.
Successful completion of a drug test is a condition of employment for safety-sensitive positions.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.
Veteran Information: Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market: Lakeland