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IT Help Desk Specialist II
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 5000 Whitewater Center Parkway Charlotte, North Carolina |
About this job
The IT Help Desk Specialist at the U.S. National Whitewater Center (USNWC) is responsible for providing technical assistance to the greater organization in a supporting role within the IT Department. Help Desk Specialist is a full-time position and reports directly to the Systems Administrator.
-Install workstations, laptops, and peripheral devices
-Troubleshoot and resolve Help Desk tickets related to basic hardware and software issues:
Hardware issues: desktop, printers, point-of-sale hardware, etc.
Software issues: MS Windows, MS Office, point-of-sale applications, etc.
-Perform maintenance functions such as user creation and assignment of rights and permissions
-Provide quick responses to requests and effectively keep multiple projects moving forward simultaneously
-Recognize and escalate more difficult issues
-Maintain availability to work evenings, weekends, and holidays as required
-Install workstations, laptops, and peripheral devices
-Troubleshoot and resolve Help Desk tickets related to basic hardware and software issues:
Hardware issues: desktop, printers, point-of-sale hardware, etc.
Software issues: MS Windows, MS Office, point-of-sale applications, etc.
-Perform maintenance functions such as user creation and assignment of rights and permissions
-Provide quick responses to requests and effectively keep multiple projects moving forward simultaneously
-Recognize and escalate more difficult issues
-Maintain availability to work evenings, weekends, and holidays as required
Requirements
Job Requirements
-Strong work ethic, strong communication skills, and problem-solving abilities
-Ability to work with a team and be coachable
-Ability to maintain a clean and orderly work area
-Two or more years of IT support or IT Help Desk experience is preferred
-Familiarity with the MS Windows domain environment, Windows 7, and MS Office suite
Physical Requirements
-Ability to stoop, kneel, crouch, and crawl frequently
-Ability to lift and/or move up to 30 pounds
-Close vision and the ability to focus
Additional Information
The U.S. National Whitewater Center (USNWC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the USNWC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The USNWC is an employer who participates in the E-Verify program.
-Strong work ethic, strong communication skills, and problem-solving abilities
-Ability to work with a team and be coachable
-Ability to maintain a clean and orderly work area
-Two or more years of IT support or IT Help Desk experience is preferred
-Familiarity with the MS Windows domain environment, Windows 7, and MS Office suite
Physical Requirements
-Ability to stoop, kneel, crouch, and crawl frequently
-Ability to lift and/or move up to 30 pounds
-Close vision and the ability to focus
Additional Information
The U.S. National Whitewater Center (USNWC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the USNWC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The USNWC is an employer who participates in the E-Verify program.
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