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Banquet Set-Up Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Jose, CA San Jose, California |
About this job
Banquet Set-Up Manager
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Banquet Set-up Manager, you will liaise between multiple departments to ensure the success of every group function -- and model exceptional service and leadership skills among your team.
Hotel Overview: A fixture in the heart of Silicon Valley since 1987, The Fairmont San Jose delivers an irresistible blend of innovation and elegance. With the meteoric growth of the computer industry, Silicon Valley has become one of the world's busiest hubs, and the capital of this high-tech mecca is San Jose. The Fairmont San Jose hotel combines technological innovation with timeless elegance.
Summary of Responsibilities:
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
* Inspect the set up of meeting and banquet functions, checking them against the Banquet Event Order.
* Supervise and assist with the set up of assigned banquet functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
* Act as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
* Respond to guests' problems, complaints and accidents. Communicate problems/issues to the Food & Beverage Manager and/or General Manager.
* Assist the Food & Beverage Manager/Banquet Manager with scheduling Banquet staff to ensure sufficient staffing for upcoming functions. Maintain labor productivity at or below budget through the use of the Wage Progress report; submit Wage Progress reports to the GM and Corporate Office.
* Assist in service of banquet functions as required.
* Assist in banquet set-up as required.
* Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
* Inspect the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
* Be familiar with Banquet menus and prices.
* Address guest concerns and react quickly and professionally
* Train Supervisors in the absence of a trainer
* Balance operational, administrative and Colleague needs
* Conduct regularly scheduled departmental meetings
* Work closely with the Culinary and Stewarding team to ensure all banquetmeeting requirements are in place
* Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
* Manage the departmental budget
* Follow outlet policies, procedures and service standards
* Follow all safety and sanitation policies when handling food and beverage
* Other duties as assigned
Qualifications:
* Previous leadership experience in food & beverage required
* Computer literate in Microsoft Window applications required
* University/College degree in a related discipline preferred
* Excellent communication and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Applicant must provide proof of eligibility to work in the United States
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont San Jose is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Banquet Set-up Manager, you will liaise between multiple departments to ensure the success of every group function -- and model exceptional service and leadership skills among your team.
Hotel Overview: A fixture in the heart of Silicon Valley since 1987, The Fairmont San Jose delivers an irresistible blend of innovation and elegance. With the meteoric growth of the computer industry, Silicon Valley has become one of the world's busiest hubs, and the capital of this high-tech mecca is San Jose. The Fairmont San Jose hotel combines technological innovation with timeless elegance.
Summary of Responsibilities:
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
* Inspect the set up of meeting and banquet functions, checking them against the Banquet Event Order.
* Supervise and assist with the set up of assigned banquet functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
* Act as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
* Respond to guests' problems, complaints and accidents. Communicate problems/issues to the Food & Beverage Manager and/or General Manager.
* Assist the Food & Beverage Manager/Banquet Manager with scheduling Banquet staff to ensure sufficient staffing for upcoming functions. Maintain labor productivity at or below budget through the use of the Wage Progress report; submit Wage Progress reports to the GM and Corporate Office.
* Assist in service of banquet functions as required.
* Assist in banquet set-up as required.
* Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
* Inspect the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
* Be familiar with Banquet menus and prices.
* Address guest concerns and react quickly and professionally
* Train Supervisors in the absence of a trainer
* Balance operational, administrative and Colleague needs
* Conduct regularly scheduled departmental meetings
* Work closely with the Culinary and Stewarding team to ensure all banquetmeeting requirements are in place
* Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
* Manage the departmental budget
* Follow outlet policies, procedures and service standards
* Follow all safety and sanitation policies when handling food and beverage
* Other duties as assigned
Qualifications:
* Previous leadership experience in food & beverage required
* Computer literate in Microsoft Window applications required
* University/College degree in a related discipline preferred
* Excellent communication and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Applicant must provide proof of eligibility to work in the United States
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont San Jose is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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