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Franchised Operations Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ocean City, MD Ocean City, Maryland |
About this job
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via email : kwhisenant@palmergosnell.com
Additional Information: This hotel is owned and operated by an independent franchisee, Palmer-Gosnell Management, Inc. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Scheduled to open in Spring 2018!
Experience a premier waterfront destination in Ocean City, MD at the Residence Inn Ocean City/Bayfront. Ocean City's newest destination is the Residence Inn of Ocean City located near the Roland E. Powell Convention Center and the Route 90 Bridge.
Serving our guests with 150 stylish tech-savvy guest suites outfitted with large workspaces and invigorating amenities, many of which offer panoramic views of the Assawoman Bay, the Residence Inn Ocean City plans to be the premier resort destination on the Eastern Shore!
With our goal to be the best in class servicing our guests, we will owe our success to dedicated individuals who demand excellence and reward performance, and our executive team is no exception. They each bring unique skills, extensive management and leadership experience, attention to detail, and a determination to excel.
SUMMARY
Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
* Monitors and ensures compliance with all guidelines for operations
* Conducts monthly department meetings to review new procedures and solicit input from all employees
* Handles and provides resolution to guest complaints and employee issues
* Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
* Answers inquiries pertaining to hotel policies and services
* Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
* Ensures property hiring practices comply with all state and federal requirements
* Performs functions of the General Manager in their absence
* All other duties as assigned
COMPETENCY
* To perform the job successfully, an individual should demonstrate the following competencies:
* Problem Solving " Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
* Customer Service " Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance Interpersonal " Maintains confidentiality
* Oral Communication " Responds well to questions; Demonstrates group presentation skills
* Team Work " Contributes to building a positive team spirit
* Written Communication " Writes clearly and informatively; Able to read and interpret written information.
* Delegation " Delegates work assignments; Provides recognition for results
* Managing People " Makes self available to staff; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
* Quality Management " Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
* Business Acumen " Understands business implications of decisions; Demonstrates knowledge of market and competition
* Diversity " Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
* Organizational Support " Follows policies and procedures including but not limited to dress code policies
* Adaptability " Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
* Attendance/Punctuality " Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
* Dependability " Commits to long hours of work when necessary to reach goals
* Initiative " Asks for and offers help when needed
* Innovation " Generates suggestions for improving work; Develops innovative approaches and ideas
* Planning/Organizing " Prioritizes and plans work activities
* Professionalism " Treats others with respect and consideration regardless of their status or position
* Quality " Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
* Quantity " Strives to increase productivity
* Safety & Security " Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or peers.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software and internet
CERTIFICATES AND LICENSES
Valid Driver's License
SUPERVISORY RESPONSIBILITIES
Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
This company is an equal opportunity employer.
frnch1
Please apply via email : kwhisenant@palmergosnell.com
Additional Information: This hotel is owned and operated by an independent franchisee, Palmer-Gosnell Management, Inc. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Scheduled to open in Spring 2018!
Experience a premier waterfront destination in Ocean City, MD at the Residence Inn Ocean City/Bayfront. Ocean City's newest destination is the Residence Inn of Ocean City located near the Roland E. Powell Convention Center and the Route 90 Bridge.
Serving our guests with 150 stylish tech-savvy guest suites outfitted with large workspaces and invigorating amenities, many of which offer panoramic views of the Assawoman Bay, the Residence Inn Ocean City plans to be the premier resort destination on the Eastern Shore!
With our goal to be the best in class servicing our guests, we will owe our success to dedicated individuals who demand excellence and reward performance, and our executive team is no exception. They each bring unique skills, extensive management and leadership experience, attention to detail, and a determination to excel.
SUMMARY
Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
* Monitors and ensures compliance with all guidelines for operations
* Conducts monthly department meetings to review new procedures and solicit input from all employees
* Handles and provides resolution to guest complaints and employee issues
* Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
* Answers inquiries pertaining to hotel policies and services
* Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
* Ensures property hiring practices comply with all state and federal requirements
* Performs functions of the General Manager in their absence
* All other duties as assigned
COMPETENCY
* To perform the job successfully, an individual should demonstrate the following competencies:
* Problem Solving " Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
* Customer Service " Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance Interpersonal " Maintains confidentiality
* Oral Communication " Responds well to questions; Demonstrates group presentation skills
* Team Work " Contributes to building a positive team spirit
* Written Communication " Writes clearly and informatively; Able to read and interpret written information.
* Delegation " Delegates work assignments; Provides recognition for results
* Managing People " Makes self available to staff; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
* Quality Management " Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
* Business Acumen " Understands business implications of decisions; Demonstrates knowledge of market and competition
* Diversity " Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
* Organizational Support " Follows policies and procedures including but not limited to dress code policies
* Adaptability " Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
* Attendance/Punctuality " Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
* Dependability " Commits to long hours of work when necessary to reach goals
* Initiative " Asks for and offers help when needed
* Innovation " Generates suggestions for improving work; Develops innovative approaches and ideas
* Planning/Organizing " Prioritizes and plans work activities
* Professionalism " Treats others with respect and consideration regardless of their status or position
* Quality " Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
* Quantity " Strives to increase productivity
* Safety & Security " Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or peers.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software and internet
CERTIFICATES AND LICENSES
Valid Driver's License
SUPERVISORY RESPONSIBILITIES
Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
This company is an equal opportunity employer.
frnch1