Support Engineer/Sr Support Engineer

This job posting is reflective of the Support Engineer essential functions, qualifications, and physical requirements. The Sr Support Engineer level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.

This person will serve as a concierge for our business facing data and analytics technologies: SAS, Tableau, and Hyperion Interactive Reporting.

Essential Job Functions:

• This person will help end users navigate our request center processes, license management, and troubleshoot any issues associated with these tools.
• This person will foster relationships with IS teams that support our servers, desktops, and databases as extensions of our core team in service to our end users.

Minimum Qualifications:

• Bachelor's degree in Computer Science, MIS, Math or equivalent
• 3-5 years experience in data analysis and/or software support
• Expert troubleshooting, problem solving, and analytical skills
• Advanced oral and written communication skills
• Able to learn new technologies quickly
• Strong presentation skills
• Detail-oriented, capable of working independently and within a team
• Working knowledge of databases and data extraction
• Basic understanding of networking and enterprise security measures

Preferred Qualifications:

• Training experience
• Experience mentoring others in data reporting and analysis
• Software administration experience
• Experience using or supporting reporting/analytic tool sets like Tableau, Hyperion, or SAS
• Experience working with vendor software support
• Strong understanding of business functions and processes

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4 pm CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.