Director of Loss Prevention in Charlotte, North Carolina

At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 14,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together!

Provides strategic loss prevention management for a division of 2,000+ stores with sales volumes totaling +/- $4B. Maximizes profits by developing and executing programs to reduce and prevent the loss of company inventory/assets and managing Regional Loss Prevention Managers within an assigned geographical area. 

People Management:

• Provide supervision, training and leadership to LP Managers. This would include the development and management of tactical skills, leadership abilities, and overall retail business acumen.
• Assist in the development of LP Managers, ensuring that developmental plans are created, implemented and followed to allow for career growth vertically and horizontally for direct reports.
• Through reverse engineering and involvement with LP Investigators and LP Managers, the Sr. Manager will provide oversight to complex investigations of significant value to ensure all areas of standard investigative principles are followed and investigations are brought to a satisfactory end resolving issues and mitigating risks.

Strategic Management:

• Develop and manage strategic initiatives and projects in conjunction with the Loss Prevention/Shrink Improvement groups to produce gross margin impact, shrink reduction, and process improvements.
• Develop, manage, implement, and follow-up on recommendations to Divisional Operations Vice President, Senior Directors of Operations, and Senor Director of Loss Prevention regarding methods to reduce shrinkage and improve safety within assigned areas.
• Maintain frequent communication with Division Operations Directors, Region Directors, Loss Prevention Managers and the Senior Director of Loss Prevention and provide them with guidance and information on store safety, shrink and security matters.
• Through LPM management, monitor stores’ compliance with established policies and procedures; report compliance to the Operations business partners and Senior Director of Loss Prevention. Manage the development of on-going solutions to address and resolve any compliance gaps.
• Provide oversight and leadership to support all internal/external investigations involving inventory shrinkage.
• Serve as a community liaison with law enforcement, other retail groups, other loss prevention departments, etc., to recover merchandise or cash, prosecute cases, and facilitate restitution when warranted.
• Manage other strategic projects, as assigned, related to loss prevention, shrink reduction, operational efficiencies and process improvements within the framework of Dollar General stores and the distribution network.

Training:

• Develop, conduct and manage shrink awareness training to regional/divisional management and store personnel through a variety of mediums.
• Through LPM management, communicate store shrink prevention awareness by developing content for, teaching, and managing implementation of store, district and region meetings.
• Through LPM management, manage an awareness program to alert store personnel in the division of common problems/thefts or safety issues that may impact their store.

Loss Prevention Application Management:

• Manage the on-going development and execution of store shrink and loss prevention audits; report results and recommendations to regional/divisional management and store personnel.
• Manage exception-based software used by LPM’s to identify potential loss issues, investigate issues and propose risk solutions.
• Ongoing management of department reports to identify and react to loss trends appropriately. Assist in the development of and revision to reporting processes.
• Manage and review reports for each investigation conducted by subordinates to ensure all internal policies and procedures are followed and make recommendations to reduce/stop losses in similar areas of exposure.
• Coordinate with SSC Loss Prevention and construction personnel regarding new sites; manage installation of security alarm systems and cameras; make recommendations regarding surveillance equipment for specific investigations by LPM group; educate LPM’s and develop store management on the operation of all alarm systems and security equipment. Stay abreast of changes in the physical security industry and make recommendations for technological advancements as deemed prudent for Dollar General review.

Demonstrate effective verbal and written communication skills along with the ability to teach and develop the same skill sets of subordinates.

• Strong analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning. Included would be analysis of investigations, project ROI determinations, and fiscal budget management.
• Advance investigation, interview and interrogation skills (W-Z certified; CFI preferred).
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Financial analysis skills sufficient to interpret operating statements, manage budget items and participate in expense and capital budget management.
• Demonstrated ability to effectively work in collaboration with teams to achieve objectives in a participative management style.
• Intermediate computer proficiency with applications such as Microsoft Office.
• Familiarity with the management and training of exception-based management software packages.

Work Experience and/or Education:

• Bachelor’s degree and six + years of retail operations experience, including loss prevention procedures knowledge preferred.
• Three + years of managerial experience with direct reports.
• Note:  This position requires weekly travel in a company-provided vehicle with limited overnight stays; a current driver's license and acceptable driving history is required.

Competencies:

• Drives results by identifying opportunities to improve performance and acts upon them for resolution.
• Works efficiently by planning and organizing work to achieve goals and objectives within a team environment.
• Focuses on internal customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
• Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
• Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
• Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
• Demonstrates adaptability by adjusting to changing business priorities.
• Ability to manage conflict to successful resolutions.

#CC#