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Director LP & Ops Support
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Spring, TX Spring, Texas |
About this job
The principle purpose of the LP & Ops Support Director is to provide leadership and oversight of the development, administration and maintenance of Lowe’s loss prevention, safety and operations programs.
This includes directing the day-to-day functions of the LP & Ops Support Manager and working closely with Regional, Market and Store leaders to establish and achieve safety, shrink, training, and operational objectives that enhance margin and profitability while limiting expenses and liability.
The LP & Ops Support Director must maintain a constant presence throughout the Region in order to identify loss prevention, safety and operational needs and develop action plans that improve performance and ultimately ensure that the company’s investment in programs returns exceptional dividends.
To accomplish this, the LP & Ops Support Director must have a strong understanding of retail operations and have the capability of analyzing complex and diverse sets of data to uncover underlying reasons for issues and then decide where to focus time and resources.
The LP & Ops Support Director works closely with Regional and Corporate leadership to identify and proactively address opportunities to improve the organization’s financial performance and customer experience. This includes helping the business proactively prepare for future challenges and initiatives, ensuring that all stores have the knowledge and skill sets necessary to navigate new market trends and/or changes in the business strategy.
Responsibilities:
Program Leadership
Ensures all Loss Prevention, Safety and Operations programs are properly implemented in stores.
Champions a culture where stores understand and value the relationship between company policies, procedures and guidelines and the customer experience as well as overall financial performance.
Provides direction and consultation during process rollouts and system enhancements.
Travels with VPSO to review program compliance and effectiveness during regional store visits.
Assists in coordinating contractors being utilized within assigned Region.
Manages expense accounts in assigned Markets for key controllable expenses (e.g., loss prevention payroll, safety and security, monitoring equipment, chargeable causality, cash short and over, shrink, and damages).
People Leadership
Attracts, hires and develops talented and diverse team members.
Provides guidance and direction to team members, including setting performance standards and monitoring progress towards goals.
Enables and promotes an inclusive and diverse team and working environment that drives employee engagement and retention.
Embraces the servant leadership approach by empowering others and encouraging two-way communication and the contribution of ideas.
Builds relationships and collaborates effectively with key internal and external leaders and stakeholders, including Regional and Market leadership teams.
Develops and presents communications, frequently to senior leadership.
Safety
Ensures stores remain in compliance with all Safety, Security and Hazmat policies and procedures.
Reviews safety and security reporting, identifies root causes of trends, and provides specific and proactive direction to reduce incidents.
Administers the incident report program for the Region.
Shrink
Evaluates relevant shrink data from multiple sources (operational, internal, and external) and develops plans to proactively address trends at the Market and Regional level.
Identifies causes of internal or external theft, including Region and Company level trends, and takes all appropriate investigative steps to address the trends.
Directs major external theft cases in partnership with corporate ORC managers and Market Organized Retail Theft Managers.
Coordinates and investigates all aspects of employee theft, controlling losses due to internal theft, in partnership with internal investigation team.
Operational Excellence and Continuous Improvement
Establishes a culture in the Region of operational excellence, where individuals are constantly challenging themselves and others to make things more efficient for the company and better for customers.
Acts as the first line of contact for recommendations on improvements.
Partners with VPSO and MD to identify store process improvements to help drive better customer service and increased margins.
Utilizes data from Market and Store performance and exception reports to make adjustments to loss prevention and operational processes.
Partners with corporate business units to identify necessary process improvements and study potential solutions.
Reinforces the importance of policies and procedures that are designed to protect the company against unnecessary expense and potential liability.
Training / Facilitation / Coaching
Ensures consistent and timely completion and validation of Loss Prevention, Safety and Operations training classes in stores across the Region.
Ensures appropriate resources, including technology, is being used throughout the Region to identify needed training and/or corrective action.
Trains and mentors Region and Market teams on Safety, Shrink and Operations initiatives, opportunities, and risks.
Provides a clear vision to employees throughout the Region of their role in enabling the organization to deliver the desired customer experience.
Identifies key areas for improvement, then challenges and encourages individuals and leadership teams to close the gaps.
Required Minimum Qualifications :
Bachelor’s degree plus 3 years of experience in a retail or professional environment in LP or comparable role OR 7 years of experience
5 years of leadership experience with direct report responsibility
Experience leading teams and projects in a matrix environment
Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
Experience implementing compliance review processes
Experience with technology and ability to learn and teach new tools
Experience working closely with senior leadership
Experience presenting and/or facilitating
5 years of multi-store big-box retail experience
Preferred Qualifications :
Experience in using physical security systems (CCTV, EAS, etc.)
LPC/LPQ qualification
Completion of a certified training program (Wicklander-Zulawski or Reed training)
Experience working and leading in an omni-channel retail environment
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com .
This includes directing the day-to-day functions of the LP & Ops Support Manager and working closely with Regional, Market and Store leaders to establish and achieve safety, shrink, training, and operational objectives that enhance margin and profitability while limiting expenses and liability.
The LP & Ops Support Director must maintain a constant presence throughout the Region in order to identify loss prevention, safety and operational needs and develop action plans that improve performance and ultimately ensure that the company’s investment in programs returns exceptional dividends.
To accomplish this, the LP & Ops Support Director must have a strong understanding of retail operations and have the capability of analyzing complex and diverse sets of data to uncover underlying reasons for issues and then decide where to focus time and resources.
The LP & Ops Support Director works closely with Regional and Corporate leadership to identify and proactively address opportunities to improve the organization’s financial performance and customer experience. This includes helping the business proactively prepare for future challenges and initiatives, ensuring that all stores have the knowledge and skill sets necessary to navigate new market trends and/or changes in the business strategy.
Responsibilities:
Program Leadership
Ensures all Loss Prevention, Safety and Operations programs are properly implemented in stores.
Champions a culture where stores understand and value the relationship between company policies, procedures and guidelines and the customer experience as well as overall financial performance.
Provides direction and consultation during process rollouts and system enhancements.
Travels with VPSO to review program compliance and effectiveness during regional store visits.
Assists in coordinating contractors being utilized within assigned Region.
Manages expense accounts in assigned Markets for key controllable expenses (e.g., loss prevention payroll, safety and security, monitoring equipment, chargeable causality, cash short and over, shrink, and damages).
People Leadership
Attracts, hires and develops talented and diverse team members.
Provides guidance and direction to team members, including setting performance standards and monitoring progress towards goals.
Enables and promotes an inclusive and diverse team and working environment that drives employee engagement and retention.
Embraces the servant leadership approach by empowering others and encouraging two-way communication and the contribution of ideas.
Builds relationships and collaborates effectively with key internal and external leaders and stakeholders, including Regional and Market leadership teams.
Develops and presents communications, frequently to senior leadership.
Safety
Ensures stores remain in compliance with all Safety, Security and Hazmat policies and procedures.
Reviews safety and security reporting, identifies root causes of trends, and provides specific and proactive direction to reduce incidents.
Administers the incident report program for the Region.
Shrink
Evaluates relevant shrink data from multiple sources (operational, internal, and external) and develops plans to proactively address trends at the Market and Regional level.
Identifies causes of internal or external theft, including Region and Company level trends, and takes all appropriate investigative steps to address the trends.
Directs major external theft cases in partnership with corporate ORC managers and Market Organized Retail Theft Managers.
Coordinates and investigates all aspects of employee theft, controlling losses due to internal theft, in partnership with internal investigation team.
Operational Excellence and Continuous Improvement
Establishes a culture in the Region of operational excellence, where individuals are constantly challenging themselves and others to make things more efficient for the company and better for customers.
Acts as the first line of contact for recommendations on improvements.
Partners with VPSO and MD to identify store process improvements to help drive better customer service and increased margins.
Utilizes data from Market and Store performance and exception reports to make adjustments to loss prevention and operational processes.
Partners with corporate business units to identify necessary process improvements and study potential solutions.
Reinforces the importance of policies and procedures that are designed to protect the company against unnecessary expense and potential liability.
Training / Facilitation / Coaching
Ensures consistent and timely completion and validation of Loss Prevention, Safety and Operations training classes in stores across the Region.
Ensures appropriate resources, including technology, is being used throughout the Region to identify needed training and/or corrective action.
Trains and mentors Region and Market teams on Safety, Shrink and Operations initiatives, opportunities, and risks.
Provides a clear vision to employees throughout the Region of their role in enabling the organization to deliver the desired customer experience.
Identifies key areas for improvement, then challenges and encourages individuals and leadership teams to close the gaps.
Required Minimum Qualifications :
Bachelor’s degree plus 3 years of experience in a retail or professional environment in LP or comparable role OR 7 years of experience
5 years of leadership experience with direct report responsibility
Experience leading teams and projects in a matrix environment
Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
Experience implementing compliance review processes
Experience with technology and ability to learn and teach new tools
Experience working closely with senior leadership
Experience presenting and/or facilitating
5 years of multi-store big-box retail experience
Preferred Qualifications :
Experience in using physical security systems (CCTV, EAS, etc.)
LPC/LPQ qualification
Completion of a certified training program (Wicklander-Zulawski or Reed training)
Experience working and leading in an omni-channel retail environment
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com .
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