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est. per hour
Training Assistant Senior / Intermediate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ann Arbor, MI Ann Arbor, Michigan |
About this job
Clicking "Apply Now" opens the link in a new window.How to Apply
A cover letter and resume are required. Cover letters must not exceed one page, resumes must not exceed two pages, 11 point font and 1" margins minimum, succinctly conveying qualifications for the role.
Job Summary
Health Information Technology & Services has an exciting opportunity. We are seeking a self-motivated, team-building, creative and analytical thinker with great communication to join the Education and Training Learning Management team. Education and Training is responsible for information technology and services related to the delivery of both degree and non-degree learning for Medical School students and over 30,000 faculty and staff across Michigan Medicine. This includes foundation systems used across the enterprise, such as MLearning, and many tools used to support the undergraduate medical education curriculum transformation, as well as other degree-granting and continuing education. Education and Training also enables the delivery of content through teams dedicated to instructional design, in-person training delivery, instructional design, eLearning design, documentation, publishing, and more.
Responsibilities*
Incumbent will be part of a team responsible for the enterprise-wide delivery and tracking of complex learning management systems related to training, professional development, and mandatory education for faculty and staff. Work assignments includes assignments with multiple content areas (business domains), multiple platforms, multiple integrations, and cross-functional assignments.?
* Under general supervision, provides clerical/administrative support to the training and development function.
* Works collaboratively with team members to schedule, coordinate and maintain training classes and training rooms, including, but not limited to assignment of trainers, printing requests and training rooms.
* Provides daily operations support for training courses. Using business knowledge regarding training paths, courses, classes, schedules and system access roles, provides help desk and other operational support. Prepares reports and statistical summaries.
* Actively coordinates with team members, other groups, and vendors to effectively resolve incidents and requests.
* Stays current with relevant advances in technologies.
Required Qualifications*
Senior Position Required Qualifications:
* Bachelor's degree in Computer Science, Healthcare Administration, Management, or Business Administration or equivalent degree in another field together with related experience.
* Minimum of five years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, prioritization and troubleshooting while working on a team and independently.
* Demonstrated high quality customer service skills.
* Demonstrated proficiency with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
* Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles.
* Excellent organizational skills and strong attention to detail.
* Demonstrated ability to meet deadlines while working in a fast-paced environment.
Intermediate Position Required Qualifications:
* Associate's degree
* Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, prioritization and troubleshooting while working on a team and independently
* Demonstrated high quality customer service skills.
* Demonstrated proficiency with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
* Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles.
* Excellent organizational skills and strong attention to detail.
* Demonstrated ability to meet deadlines while working in a fast-paced environment.
Organizational Competencies
Requirements for this position are based largely on the UM Competencies model. Demonstrated proficiency in each of the seven competencies is required:
Building Relationship / Interpersonal Skills
* Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest, and accepting manner. Maintains agreed upon levels of confidentiality.
* Demonstrated ability to use formal/informal networks to accomplish tasks and objectives, developing and maintaining smooth, cooperative working relationships.
Creative Problem Solving / Strategic Thinking
* Provides necessary attention to solve different level problems, often multitasking to solve moderate level problems
Communication
* Demonstrated ability to communicate clearly and effectively both verbally and in writing, to differing audiences.
* Uses appropriate methods of communication (face-to-face, etc.) to achieve desired results.
Development of Self and Others
* Demonstrated initiative in participating in growth opportunities for continuous development and improvement.
* Demonstrated ability to apply new skills/knowledge to the job.
Flexibility / Adaptability to Change
* Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.
* Ability to assist in the implementation of changes within established and changing deadlines.
Leadership / Achievement Orientation
* Understands what is expected to do the job well; functions effectively in a team; exercises positive influence.
Quality Service
* Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization's expectations for exemplary customer service.
* Demonstrated ability to see issues from the customer's perspective assesses urgency of requests and responds accordingly.
Desired Qualifications*
* Experience with learning management systems.
* Experience with Microsoft Access and SharePoint.
* Experience with data uploads and CSV files.
Work Schedule
May require on-call availability and may require working during non-business hours and on weekends.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Additional Information
May require to travel to various locations on and off campus; and, moves throughout buildings to provide support and deliver/retrieve training materials; periodically moves boxes and equipment across campus and/or within buildings, weighing up to 50 lbs. using proper safety techniques.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
* Job Opening ID 151166
* Working Title Training Assistant Senior / Intermediate
* Job Title Training Assistant Senior
* Work Location Michigan Medicine - Health Sys
Ann Arbor, MI
* Full/Part Time Full-Time
* Regular/Temporary Regular
* FLSA Status Nonexempt
* Organizational Group Exec Vp Med Affairs
* Department HITS Learning Management
* Posting Begin/End Date 12/12/2017 -- 1/02/2018
* Paid Time Off Yes
* Career Interest Human Resources
Apply Now
A cover letter and resume are required. Cover letters must not exceed one page, resumes must not exceed two pages, 11 point font and 1" margins minimum, succinctly conveying qualifications for the role.
Job Summary
Health Information Technology & Services has an exciting opportunity. We are seeking a self-motivated, team-building, creative and analytical thinker with great communication to join the Education and Training Learning Management team. Education and Training is responsible for information technology and services related to the delivery of both degree and non-degree learning for Medical School students and over 30,000 faculty and staff across Michigan Medicine. This includes foundation systems used across the enterprise, such as MLearning, and many tools used to support the undergraduate medical education curriculum transformation, as well as other degree-granting and continuing education. Education and Training also enables the delivery of content through teams dedicated to instructional design, in-person training delivery, instructional design, eLearning design, documentation, publishing, and more.
Responsibilities*
Incumbent will be part of a team responsible for the enterprise-wide delivery and tracking of complex learning management systems related to training, professional development, and mandatory education for faculty and staff. Work assignments includes assignments with multiple content areas (business domains), multiple platforms, multiple integrations, and cross-functional assignments.?
* Under general supervision, provides clerical/administrative support to the training and development function.
* Works collaboratively with team members to schedule, coordinate and maintain training classes and training rooms, including, but not limited to assignment of trainers, printing requests and training rooms.
* Provides daily operations support for training courses. Using business knowledge regarding training paths, courses, classes, schedules and system access roles, provides help desk and other operational support. Prepares reports and statistical summaries.
* Actively coordinates with team members, other groups, and vendors to effectively resolve incidents and requests.
* Stays current with relevant advances in technologies.
Required Qualifications*
Senior Position Required Qualifications:
* Bachelor's degree in Computer Science, Healthcare Administration, Management, or Business Administration or equivalent degree in another field together with related experience.
* Minimum of five years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, prioritization and troubleshooting while working on a team and independently.
* Demonstrated high quality customer service skills.
* Demonstrated proficiency with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
* Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles.
* Excellent organizational skills and strong attention to detail.
* Demonstrated ability to meet deadlines while working in a fast-paced environment.
Intermediate Position Required Qualifications:
* Associate's degree
* Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, prioritization and troubleshooting while working on a team and independently
* Demonstrated high quality customer service skills.
* Demonstrated proficiency with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
* Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles.
* Excellent organizational skills and strong attention to detail.
* Demonstrated ability to meet deadlines while working in a fast-paced environment.
Organizational Competencies
Requirements for this position are based largely on the UM Competencies model. Demonstrated proficiency in each of the seven competencies is required:
Building Relationship / Interpersonal Skills
* Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest, and accepting manner. Maintains agreed upon levels of confidentiality.
* Demonstrated ability to use formal/informal networks to accomplish tasks and objectives, developing and maintaining smooth, cooperative working relationships.
Creative Problem Solving / Strategic Thinking
* Provides necessary attention to solve different level problems, often multitasking to solve moderate level problems
Communication
* Demonstrated ability to communicate clearly and effectively both verbally and in writing, to differing audiences.
* Uses appropriate methods of communication (face-to-face, etc.) to achieve desired results.
Development of Self and Others
* Demonstrated initiative in participating in growth opportunities for continuous development and improvement.
* Demonstrated ability to apply new skills/knowledge to the job.
Flexibility / Adaptability to Change
* Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.
* Ability to assist in the implementation of changes within established and changing deadlines.
Leadership / Achievement Orientation
* Understands what is expected to do the job well; functions effectively in a team; exercises positive influence.
Quality Service
* Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization's expectations for exemplary customer service.
* Demonstrated ability to see issues from the customer's perspective assesses urgency of requests and responds accordingly.
Desired Qualifications*
* Experience with learning management systems.
* Experience with Microsoft Access and SharePoint.
* Experience with data uploads and CSV files.
Work Schedule
May require on-call availability and may require working during non-business hours and on weekends.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Additional Information
May require to travel to various locations on and off campus; and, moves throughout buildings to provide support and deliver/retrieve training materials; periodically moves boxes and equipment across campus and/or within buildings, weighing up to 50 lbs. using proper safety techniques.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
* Job Opening ID 151166
* Working Title Training Assistant Senior / Intermediate
* Job Title Training Assistant Senior
* Work Location Michigan Medicine - Health Sys
Ann Arbor, MI
* Full/Part Time Full-Time
* Regular/Temporary Regular
* FLSA Status Nonexempt
* Organizational Group Exec Vp Med Affairs
* Department HITS Learning Management
* Posting Begin/End Date 12/12/2017 -- 1/02/2018
* Paid Time Off Yes
* Career Interest Human Resources
Apply Now