Video Teller Agent- Newark, DE (September 19th) Various Schedules

Video Teller Agents (VTA) are responsible for processing customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures. Agents create a connection with customers to provide outstanding, personalized service through building customer loyalty courtesy and friendliness, including addressing each customer by name. Must accurately and efficiently process transactions such as customer deposits and cashing checks. Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to manager as appropriate. Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions. Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. Agent must act as Bank of America's face to the customer and consistently seek to delight our customers. May be required to identify customers' financial needs, goals and objectives and recommend Bank of America products or solutions. Contribute to a positive team environment in a contact center through 360-degree coaching. May be required to work weekends and/or evening hours and regular, reliable attendance is critical.

Qualifications

Required Skills :

Proven results in exceeding goals in a customer-centric, results-driven environment.

Minimum of six months customer service experience in financial services, service industry, retail sales or a goal-oriented environment.

Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections.

Ability to respond and assist customers with inquiries and/or problem resolution.

Ability to work effectively as a team member.

Strong communication skills (including verbal and non-verbal) and active listening skills.

Careful attention to detail and time management.

Comfortable asking customers about their financial needs, goals and objectives.

Proficiency in basic computer skills.

Comfortable with emerging technologies (e.g., virtual customer interactions).

Desired Skills/Assets :

Previous banking/financial services/teller experience.

Ability to identify and mitigate potential fraud and other transaction risk.

Technology proficient - strong core technology skills, coupled with the ability to quickly learn and effectively use new technology.

Experience communicating via virtual technology (e.g., Skype, FaceTime, Video Conferencing).

Experience providing customer service in a virtual environment.

Posting Date : 07/21/2016

Location : US-DE-Newark

Travel : No

Full / Part-time : Fulltime

Hours Per Week : 40.00

Shift : 2nd Shift

Weekly Schedule : Various 1st & 2nd schedules open.