Store Counter Associate

Responsibilities:

• Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies
• Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
• Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
• Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
• Works in the warehouse.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.

Qualifications:

• Excellent customer service skills
• Practical knowledge of warehouse, data processing, paper flow and operations procedures.
• Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
• Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
• Ability to learn new software quickly and accurately.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. Relocation is not offered for this position.
• Ability to multi-task with customers/phones