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Hours Full-time, Part-time
Location Milwaukee, WI
Milwaukee, Wisconsin

About this job

Job Description

JOB DESCRIPTION:
Internet Sales / BDC Sales / e-Commerce / Call Center
Hourly + Commission

The Russ Darrow Group is Family Owned and has been Locally Operated for over 50 Years with Over 1,000 Employees in our Corporate Offices and 18 Dealerships in Menomonee Falls, Milwaukee, Waukesha, Wauwatosa, Greenfield, Madison, Appleton, West Bend, Sheboygan and Green Bay WI.
 
We represent 12 franchises including Chrysler, Dodge, Jeep, Ram, Honda, Toyota, Scion, Mazda, Nissan, Kia, Volkswagen and Mitsubishi, with one of the Largest Pre-Owned Inventories in Wisconsin and are The #1 Retailer of Chrysler, Kia and Mazda Products in Wisconsin.   
 

WE ARE THE # 1 USED CAR OPERATION IN THE STATE AND
CURRENTLY RANKED 43rd. IN THE COUNTRY!
      
 
Due to Promotions and the Unprecedented Growth of Our Sales Operations
Russ Darrow is looking for BDC / eCommerce Professionals to join their Busy Appleton Location.

 
Russ Darrow is seeking Professionals with a Sales Background to staff our State of the Art Business Development  /  Call Center in Milwaukee WI.
BDC Personnel will be responsible for taking all incoming phone and internet leads for the purpose of setting appointments for our Sales Department.
 
Successful candidates will utilize our state of the art lead management system to maintain our customer base, follow up with all sales traffic and set appointments with the goal of maximizing every Sales Opportunity!
 

Our market is hot and as a result we have an abundance of internet and phone leads from customers looking to purchase or lease vehicles from us every day. While many businesses are laying off, we are looking to add to our eSales team in order to keep up with the demand.


This is NOT A CAR SALES POSITION, no waiting on customers in the showroom, no test driving cars.
You will be working in the office responding to leads that are sent to the dealership via the internet
and handling the phone calls for customers looking to purchase from us.


The BDC eSales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.

The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.


DUTIES AND RESPONSIBILITIES:

·         Respond to internet inquiries with courtesy, accuracy and professionalism

·         Promptly and accurately enter all customer inquiry data into the CRM.

·         Generate sales appointments

·         Conduct phone surveys to assess customer preferences and quality of experience

·         Effectively utilize lead management tools

·         Compile all necessary reports, forms and other documentation on a timely basis

·         Perform other job-related duties as assigned

·         Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers


QUALIFICATIONS:

·         Excellent verbal and written communication skills

·         Strong MS Office Suite computer skills

·         Ability to work independently and as part of a team in a fast paced environment

·         Ability to work in call center environment

·         Strong organizational and time management skills

·         Ability to read and comprehend rules, regulations, policies and procedures

·         Previous Experience in Sales, Service, Call Center preferred

·         Must be available to work a minimum of two nights per week and two Saturdays per month
 

WE OFFER:
An Excellent Compensation and Benefit Package, Including....  
** Fortune 500 Type Benefit Package

** Hourly + Commission

** Paid Vacation

** Flexible Work Schedules

** Up-Beat Environment

** Advancement Opportunities     

Apply with Your Current Resume Today 

Russ Darrow 
Milwaukee WI. 

 

 

 

 

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Company Description

Russ Darrow Group Company Overview:
The Russ Darrow Group has been Family Owned and Locally Operated for Over 50 Years with Over 1,000 Employees in our Corporate Offices and 17 Dealerships in Menomonee Falls, Milwaukee, Waukesha, Wauwatosa, Greenfield, Madison, Appleton, West Bend, Green Bay WI and Sheboygan.

We represent 12 franchises including Chrysler, Dodge, Jeep, Ram, Honda, Toyota, Scion, Mazda, Nissan, Kia, Mitsubishi and Volkswagen with one of the Largest Pre-Owned Inventories in Wisconsin.

In 1965 Russ Darrow became the youngest Chrysler dealer in the nation.
For four decades the Russ Darrow Group has been serving our fine Wisconsin communities.
During these past four decades Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin.

Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a lifelong profession.

Looking for a New Career Opportunity?
Are you looking to start a career at a premier car dealership in Wisconsin? If you are obsessed with being the best, then we may have a position for you at one our Russ Darrow Group Dealerships. We are constantly looking for the right people to help us achieve our goal of total customer satisfaction.

We would love to hear from you here at the Russ Darrow Group. We know that the only way to continue to be the very best is to employ the very best people.