Floor Manager

If you are looking to work with a dynamic team who shares your enthusiasm and passion to sell, look no further, Lucky Strike Social is the place for you! Whether you are a seasoned sales professional in the hospitality field or just starting your career in the hospitality industry, we invite you to check us out!

We are looking for a Floor Manager to join the team!

The Floor Manager is responsible for all aspects of the day to day shift operations and activities of the venue while focusing on guest experience and support of the venue team. Ensures all Lucky Strike standards, policies and procedures are adhered to. Maintain personal integrity by abiding to and supporting Lucky Strike Mission Statement and core values principals through leadership, positive attitude and with joyful energy.

ESSENTIAL RESPONSIBILITIES

The Floor Manager's duties include the following but are not limited to:

GUESTS

• Ensuring guest experience and satisfaction. Provides direction, motivation and coaching along with coordination to ensure that the proper level of service is provided to all guests.
• Ability to engage guests in a consistent manner.
• Ensures the highest quality product that meets all Lucky Strike standards and our guest's expectations.
• Understands and supports Special Events and Parties.

TEAM MEMBERS

• Adheres to and maintains Lucky Strike training procedures and standards.
• Ensures that all team members are successfully trained.
• Communication to team members is in a consistent and professional manner to ensure team is knowledgeable of pertinent information necessary to maintain Lucky Strike standards and successfully accomplish their job duties.

FINANCIAL MANAGEMENT

The Floor Manager supports the General Manager and the AGM in all facets of the venue operation in regards to financial management, specifically:

• Ensures that venue budgetary goals are meet
• Works in conjunction with the GM and AGM to build the business through community involvement, marketing and networking
• Ensures that Food and Beverage COS, Controllable expenses and labor costs are within budgetary guidelines
• Monitors labor cost on a pre-shift bases along with team member's scheduling process to ensure budgetary goals are met while maintaining appropriate staffing levels to ensure quality guest experience
• All financial reporting is produced in a timely, accurate and thorough manner that meets Lucky Strike accounting standards

QUALIFICATIONS

• Minimum 3 years management experience in the Hospitality and/or Entertainment industry
• Basic knowledge of bowling machinery a plus
• 2 to 4 years prior service related or culinary background, or supervisory role in a high-volume food and beverage establishment.
• Equivalent combination of the education and experience.
• Base knowledge of Legal and HR issues with regard to the hospitality industry. Federal, state and local laws regarding liquor, labor & health codes and statues.
• Responsible Alcohol Management & "TIPS" training.
• Basic "POS" knowledge
• Computer literate.

INTERESTED?

Great! Please respond to this ad with your resume and availability.

Lucky Strike is an Equal Opportunity Employer.