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About this job

Aerotek is looking for an Administrative Customer Support Associate!

Job Summary: As a Customer Support Associate (CSA) you will be responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.

Essential Functions:

  • Completing internal payroll if applicable
  • Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central
  • Review Time and Billing Audit for accuracy
  • Resolution of all spread and commission related issues
  • Managing the Unemployment Process including claims and hearings
  • Managing the Workers Compensation Program including education, filing claims and alternate light duty locations
  • Managing the processing of payroll (sort and mail)
  • Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
  • Assist Admin with office filing
  • Ensuring an adequate supply of Pre Employment Packets are on hand
  • Completing pre employment paperwork and orientations with contractors
  • Managing contractor and internal benefits program
  • Ensuring the accurate and timely entry of starts and finishes in PeopleSoft
  • Audit of New Starts reports
  • Managing the HR folder process
  • Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients
  • Managing the use of FEDEX
  • Ensuring the timely processing of Tax Credit Forms
  • Ensuring adequate levels of administrative and galley supplies
  • Managing P Card account if applicable
  • Managing and communication of pre-employment requirements

Why Aerotek?

Aerotek is a part of Allegis Group, the #1 Staffing Agency in the United States.We are a privately held organization with 250+ offices nationwide, 250+ Large On Premise Clients, and work with 95% of the Fortune 500 companies.

Working at Aerotek and why you will love it

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment. To ensure your success, you will take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to help develop themselves and others. Aerotek promotes exclusively from within!

Let's talk money and perks!

Aerotek offers $18- $22/Hr. Plus Monthly Performance Bonus Additional benefits include (but not limited to):

    • Health care benefits
    • Dental, Vision & 401(k)
  • Paid time off
  • Employee discounts
  • Performance based incentives:
    • Quarterly bonuses
    • All-expense paid trip
    • Company funded investment plan

Do you have the following?

    • Payroll/ Administrative Experience
    • Customer Service focused experience
    • Collaborated in a team-oriented environment
    • Bilingual a plus!




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.