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HIRING ALL OFFICE POSITIONS GROWING BUSINESS HIRING FOR ALL POSITIONS IN BUSY OFFICE OFFICE MANAGERS/RECEPTIONIST DATA ENTRY/MARKETING CUSTOMER CALL CENTER EXPERIENCED TAX PREPARERS FREE TRAINING CLASSES FLEXIBLE PART-TIME SCHEDULES 540-885-9901 Job Openings with Liberty Tax Service in Waynesboro and Staunton Receptionist The Receptionist coordinates and manages the initial greeting of clients, incoming phone calls, and the appointment log. They pass out completed returns and make client packets. The Receptionist should also handle other clerical duties as assigned by the Office Supervisor or Franchisee/General Manager. These duties may include, but are not limited to: ordering and organizing office supplies, processing client mailings, and making coffee for the waiting area. Character Traits and Skills • excellent telephone etiquette • friendly and outgoing • organized • courteous • patient • able to handle stressful situations Duties • greets clients in office and determines their service needs • distributes checks • answers incoming phone calls • coordinates client flow and inquiries; schedules appointments for clients on the phone and in person • prepares customer service packets and has clients begin appropriate paperwork before their interview; maintains an ample supply of pre-made packets • calls prior clients to schedule appointments • maintains the return filing cabinet and handles return pickups • maintains office appearance • assists in preparation of courier pouches and receives, organizes and files incoming material • handles client complaints professionally and refers clients to the individual who can assist them • performs most office administrative requirements Tax Preparer The Tax Preparer conducts an in-depth interview with the client and obtains all information and material required for tax return preparation. They fully communicate to clients the procedures, paperwork, and timeframes applicable to the service being provided. The Tax Preparer accurately prepares all paperwork and completes all required data entry according to office policy and procedure. Character Traits and Skills • basic tax knowledge • comfortable with computer • self-confident • professional • friendly • courteous Duties • provides first-rate customer service by striving to make every client a raving fan • conducts a thorough client interview • thoroughly explains the appropriate procedure and flow of the client's chosen service and the benefits of each service offered • accurately inputs all client information into the tax prep computer • correctly completes all applicable paperwork for client's chosen service • answers and researches all tax questions to completion • increases tax knowledge: completes all 18 practice problems and any intermediate tax course assignments in a timely manner • successfully completes Bronze Level Tax Preparer Certification and passes the Ethics test • fulfills all office administrative requirements including clearing out returns on hold and fixing IRS rejections • acts as the Receptionist when one is not scheduled Marketing Manager The Marketing Manager plans and implements marketing and public relations programs to increase name brand awareness and grow the business. Character Traits and Skills • motivated and flexible • self-starter • good organizational and communication skills • positive attitude • sense of urgency Duties • attends Guerrilla Marketing Boot Camp • executes public relations campaigns, special promotions, employee contests, and other additional programs • implements business-to-business marketing plan • follows up with all contacts on a regular basis • Sends weekly press releases • performs telemarketing duties according to National Office guidelines • coordinates marketing efforts with other marketing assistants in the area • monitors and tracks all marketing and advertising efforts • maintains contact with Marketing Department at National Office Office Supervisor The Office Supervisor acts as an assistant to the Owner or General Manager. This person is available at a location to handle client complaints and be an information source for tax or technical questions. The Office Supervisor is ultimately responsible for daily reports to the Franchisee or General Manager. Character Traits and Skills • motivated and flexible • self-starter • previous tax and computer experience is a plus, but not a necessity • delegates effectively • good organizational and communication skills • positive attitude • sense of urgency Duties • prepares daily reports for the Franchisee/General Manager • prepares weekly employee schedules • handles client complaints • enforces tax and policy and procedure changes • promotes quality customer service • oversees all aspects of the tax office and/or processing center • prepares taxes as neededThe Daily Progress. Keywords: Tax Preparer, Location: Waynesboro, VA - 22980