Customer Relations Coordinator

Company overview LINAK U.S. Inc. is a global leader in the design and production of electric linear actuator systems. Our products are used in various industries including medical, agriculture, industrial automation, furniture, construction, and other great industries. Our North and South American headquarters where we have both Sales and Manufacturing divisions is located in Louisville, Kentucky. Our mission as a company is straightforward: We provide products that improve people's quality of life and working environment. LINAK U.S. Inc. offers a great work environment and challenging career opportunities. As a company, we operate by a set of values that are deeply rooted in the organization. We as a company value: Customer OrientationThe Will to ChangeLoyalty, Openness and honestyEnthusiasm and Individual EfficiencyJob Satisfaction and HelpfulnessCreativity The CRC will provide first point-of-contact for all assigned customer orders and customer service related questions / inquiries and handles these requests in a manner that creates customer intimacy by providing service above and beyond customer expectations. Key Responsibilities Provide excellent customer “intimacy” serviceProcess all customer orders received, and purchase necessary product related to non-US produced item numbers.Ensure on-time delivery based on customer confirmation dates, at the lowest cost possible, with minimal air freight.Maximize “just in time” inventory levels.Customer forecast handling, reviewing and challenging the forecast, update demand planner (monthly)Work with production planners and buyers to ensure sales order delivery dates are metConfirm customer orders within 72 hours.Create customer intimacy by promoting open communication and positive attitude.First point of contact dealing with all customer requests: Assist/redirect special requests from customers to appropriate LINAK departmentsRGA à ServiceShipping à LogisticsLiaison between external & internal logistics departmentsCustomer ComplaintsInventory AgreementsCustomer driven changesCustomer visits possibly – travel to customer facilities / quarterly sales meetingsQuality Issues (communication regarding customer product needs)Adhere to Sales Order & Purchase Order Processing procedures and guidelinesMaintain item maintenance in regards to lead time, trade agreements, box quantities,etc. Maintain Daily Deliverable Tasks and Reports in a timely manner to ensure prompt notification of change to the customerBack orders / Sales ordersUnscheduled ShipmentsDelay lists from LINAK A/SDaily Shipping reviewDelivery PerformanceMRP review & update SO's/PO's when necessaryOpen Sales Order reports to customersOpen Purchase Order reportsCritical on hand InventoryAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Multi-tasking, organizational skills and attention to details are necessary. This position requires a self- starter with the ability to take initiative for implementing all phases of a project.Additional duties as assigned by Management. Requirements The Customer Relations Coordinator will work in the support of and under the direction of the Customer Program Manager & CRC Lead and must be capable of performing in a responsible and efficient manner the techniques and tasks that are assigned. Requirements: 0-5 years' experience in Customer ServiceHigh School Diploma or equivalent is required. An Associate's Degree in related field is preferred Screening Requirements: Criminal Background Check, Basic Skills, Education and Drug Testing Benefits The benefits of employment at LINAK include: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, 401(k) Plan with Company Contribution, Teladoc, Tuition Reimbursement, Special Incentive Plans, Onsite Workout Room and Flex Time. Check out our Facebook page at https://www.facebook.com/linakusinc/ for more information! The Courier Journal. Keywords: Customer Service Representative, Location: Louisville, KY - 40204