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in Columbia, MD
ADMINISTRATIVE COLLECTIONS SPECIALIST
Hours | Full-time, Part-time |
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Location | Columbia, MD Columbia, Maryland |
About this job
Our Client is one of the largest suppliers of process technology for the food industry and for a wide range of other industries.They are seeking a highly motivated, results-driven employee. If you have a positive attitude, strong work ethic, great customer service and the willingness to learn, then we want to talk to you!
Hours are M-F 8:30 am-5:00 pm
POSITION OVERVIEW
Integrity staffing is seeking a talented Administrative Collections Specialist to join the Accounting Team in Columbia, MD. Under general supervision, this role performs a variety of routine clerical duties in accordance with standard procedures to aid in the collection of delinquent accounts. Collection calls, prepares follow-up letters, verifies data, and resolves routine problems. Candidates should have excellent customer service, negotiation, communication and analytical skills.
DUTIES & RESPONSIBILITIES include the following, other duties may be assigned:
- Create and maintain credit history files
- Analyze and assess the creditworthiness of account/client using external credit risk management tools/reports
- Performs collection efforts/calls with customers based on our accounts receivable portfolio
- Types or prepares follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents.
- Document daily collections activity
- Research account disputes and billing discrepancies
- Perform account/payment reconciliations
- Respond to credit inquiries from external and internal clients
- Identify delinquent accounts requiring external collection efforts
- Identify bad debt or financial exposure
- Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collection efforts.
- Ensures strict confidentiality of financial records.
- Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS & EXPERIENCE
- High school diploma or GED; at least three years of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year ba
- Records maintenance skills.
- Ability to use independent judgment and to manage and impart confidential information.
- Ability to sort and/or distribute mail.
- Ability to read, sort, check, count, and verify numbers.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Clerical, word processing, and/or office skills.
- Excellent communication and Customer Service skills.
- Resilient in a fast-paced, changing environment.
- Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint)
- Experience with SAP.
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