Sears Store Manager - #2001, Piqua, OH - Full-time

CRITICAL SUCCESS FACTORS:
* Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
* Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
* Minimum of 2 nights per week
* Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
* Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
* Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
* Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
* Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
* Executes the client's (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
* Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.
* Focuses and invests time on customer facing activities and processes.
* Ensures the store is 'Location Certified' and every associate is 'Role Certified' to do his/her job; has primary accountability for Assistant Store Manager and Lead 'Role Certification.'
* Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard.
* Embeds the Company return policy and Pledge of Fairness.
* Creates and maintains a culture of winning that resonates with associates.

LEADERSHIP BEHAVIORS
Customer:
* Expects and inspects retail core processes and 'clean and bright' standards.
* Expects and inspects execution of client's merchandising and operating plans.
* Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
* Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.
* Teaches, models and leads ways to satisfy customers, finds ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.

Leadership and People:
* Personally supports, coaches and develops team members, creating an environment where our associates can be successful.
* Facilitates dialogue between front-line associates and the store leadership team.
* Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
* Builds a strong bench of talent and strive to develop people for internal promotion.
* Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)

Process:
* Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
* Rigorously inspects compliance with our operating model for consistency across all departments.
* Executes and supports the client's plan utilizing outlier reporting, scorecards and standardized reporting. * Ensures that all initiatives and processes are in full compliance with company policies and practices.

Effectiveness:
* Creates a selling culture that will meet/exceed clients' sales plans.
* Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
* Achieves all miscellaneous income plans, e.g., merchandise replacement plans, protection agreements, new account generation, gift cards, email acquisition, etc...
* Achieves controllable cost plans and identify and communicate continuous improvement opportunities.
* Communicates opportunities and solutions that will allow clients to meet/exceed profit plans.

Disciplined Decision Making:
* Act as the eyes and ears of the client - provides clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
* Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
* Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.

Responsibilities/Skills/Experience Requirements

• High School Diploma or Equivalent required; Bachelor's degree preferred.
• Minimum of five (5) years experience in retail or equivalent industry experience preferred.
• Extensive knowledge of store merchandising, operations, and retail management practices and procedures.
• Strong leadership and organizational skills.
• Availability to work during critical retail timeframes including Fridays, Saturdays, Sundays and holidays.
• Ability to analyze information, identify root causes and develop/implement approved solutions.
• Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
• Experience selecting, assessing, coaching and developing associates, preferably in a retail environment.
• Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.
• Microsoft Office computer skills including Word, Excel and Outlook.

Equal Opportunity Employer / Disability / Vet.