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in Sterling Hts, MI
Assistant Store Manager, Home Improvement - #1720 Sterling Heights, MI - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Sterling Hts, MI Sterling Hts, Michigan |
About this job
CRITICAL SUCCESS FACTORS:
* Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
* Adhere to the Assistant Store Manager scheduling requirements (weekly exceptions must be approved by the Store Manager) o 95% of time spent on the sales floor o Minimum of 2 nights per week o Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
* Follows the weekly Playbook processes to develop and prioritize action plans with timely follow up.
* Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
* Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.
* Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
* Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
* Executes the client's (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.
* Ensure consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective completion of: o Replenishment (Fill Floor, Out of Stock) o Employment compliance and retention o Selling skills and processes including selling tools (Cyber Scholar, Sales Today) o Recruiting, staffing and scheduling (SSG) to meet LRQ scheduled vs. worked requirements with intense focus on nights and weekends o Business Literacy, Assortment Accuracy, Take it Home Today, Display Disposition/Floor Sample processes o Floor sets and resets(Adjacency changes, POG's, MSP) o Ready All Day compliance o Pricing accuracy (ad sets, markdown, clearance) o Protection Agreement and Merchandise Replacement Agreement opportunities o Training completion and associate role playing o Employee communication and recognition
* Focuses and invests time on customer facing activities including selling and operational support processes.
* Ensures the department is 'Location Certified' and every associate is 'Role Certified' to do his/her job.
* Recognizes and proactively addresses outliers in customer satisfaction, sales, profit margin, operation process, and compliance against plan or established standards including unit integrity and seasonal merchandising.
* Embeds the Company return policy and Pledge of Fairness.
* Creates and maintains a culture of winning that resonates with associates.
LEADERSHIP BEHAVIORS Customer Focused:
* Expects and inspects core processes and 'clean and bright' standards.
* Expects and inspects execution of clients' merchandising and operating plans.
* Provides first person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer/associate interactions.
* Is the customer advocate and surface opportunities to improve the end to end customer experience.
* Teaches, models and leads ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
Leadership/People Oriented:
* Personally supports, coaches and develops team members across all brand departments by creating an environment where our associates can be successful.
* Facilitates dialogue between front-line associates and the store leadership team.
* Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
* Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
Process Thinking:
* Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
* Rigorously inspects compliance with our operating model for consistency within the Home Improvement Department.
* Executes and supports the client's plan utilizing outlier reporting, scorecards and standardized reporting.
Effectiveness/Attains Results:
* Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution.
* Achieves all miscellaneous income plans e.g., smart plans, protection agreements, new account generation.
* Achieves controllable cost plans relative to department and identify and communicate continuous improvement opportunities to associates and teams.
* Communicates opportunities and solutions that will allow clients to meet/exceed profit plans.
Effective Decision Making:
* Provides Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. in order to highlight opportunities for clients.
* Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
* Consistently provides a sense of urgency to maintain standards while obtaining associate buy-in.
Equal Opportunity Employer / Disability / Vet.
* Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
* Adhere to the Assistant Store Manager scheduling requirements (weekly exceptions must be approved by the Store Manager) o 95% of time spent on the sales floor o Minimum of 2 nights per week o Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
* Follows the weekly Playbook processes to develop and prioritize action plans with timely follow up.
* Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
* Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.
* Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
* Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
* Executes the client's (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.
* Ensure consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective completion of: o Replenishment (Fill Floor, Out of Stock) o Employment compliance and retention o Selling skills and processes including selling tools (Cyber Scholar, Sales Today) o Recruiting, staffing and scheduling (SSG) to meet LRQ scheduled vs. worked requirements with intense focus on nights and weekends o Business Literacy, Assortment Accuracy, Take it Home Today, Display Disposition/Floor Sample processes o Floor sets and resets(Adjacency changes, POG's, MSP) o Ready All Day compliance o Pricing accuracy (ad sets, markdown, clearance) o Protection Agreement and Merchandise Replacement Agreement opportunities o Training completion and associate role playing o Employee communication and recognition
* Focuses and invests time on customer facing activities including selling and operational support processes.
* Ensures the department is 'Location Certified' and every associate is 'Role Certified' to do his/her job.
* Recognizes and proactively addresses outliers in customer satisfaction, sales, profit margin, operation process, and compliance against plan or established standards including unit integrity and seasonal merchandising.
* Embeds the Company return policy and Pledge of Fairness.
* Creates and maintains a culture of winning that resonates with associates.
LEADERSHIP BEHAVIORS Customer Focused:
* Expects and inspects core processes and 'clean and bright' standards.
* Expects and inspects execution of clients' merchandising and operating plans.
* Provides first person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer/associate interactions.
* Is the customer advocate and surface opportunities to improve the end to end customer experience.
* Teaches, models and leads ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
Leadership/People Oriented:
* Personally supports, coaches and develops team members across all brand departments by creating an environment where our associates can be successful.
* Facilitates dialogue between front-line associates and the store leadership team.
* Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
* Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
Process Thinking:
* Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
* Rigorously inspects compliance with our operating model for consistency within the Home Improvement Department.
* Executes and supports the client's plan utilizing outlier reporting, scorecards and standardized reporting.
Effectiveness/Attains Results:
* Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution.
* Achieves all miscellaneous income plans e.g., smart plans, protection agreements, new account generation.
* Achieves controllable cost plans relative to department and identify and communicate continuous improvement opportunities to associates and teams.
* Communicates opportunities and solutions that will allow clients to meet/exceed profit plans.
Effective Decision Making:
* Provides Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. in order to highlight opportunities for clients.
* Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
* Consistently provides a sense of urgency to maintain standards while obtaining associate buy-in.
- High School Diploma or equivalent required; Bachelor's preferred
- Minimum of two (2) years experience in retail or equivalent industry experience required.
- Prior management training required.
- Knowledge of store merchandising, operations, and retail management practices and procedures.
- Strong leadership and organizational skills.
- Availability to work during critical retail time frames including Fridays, Saturdays, Sundays holidays, or other event-related times.
- Ability to analyze information, identify root causes and develop/implement approved solutions.
- Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
- Experience selecting, assessing, coaching and developing associates, preferably in a retail environment.
- Experience leading groups across multiple departments preferred.
- Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.
- Microsoft Office computer skills including Word, Excel and Outlook.
Equal Opportunity Employer / Disability / Vet.