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Sr Analyst, Online Analytics - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Hoffman Estates, IL Hoffman Estates, Illinois |
About this job
The Sr Analyst, Online Analytics is responsible for capturing and analyzing relevant data to provide recommendations on performance and strategy for existing experiences, products and/or projects. The Sr Analyst, Online Analytics analyzes various data sources to help answer questions related to customer engagement, product conversion and the customer experience to help drive data-driven decision-making. This position owns the entire loop of capturing the right data, analyzing it, providing feedback and recommendations to business owners to help strategic planning and tactical activities to drive customer and member engagement, repeat rates and increase profitable business actions and reduce the unprofitable ones. This position also serves in an internal consulting role for Product, Marketing, Merchant, Operations, Engineering, Project Management and Services teams with the key goal of helping improve Customer Satisfaction to drive sustainable, profitable business growth.
Job Duties/Responsibilities:
* Conducts analysis to inform customer/member behavior, insights and strategy and evolve the business model
* Communicates insights through presentations and spreadsheets in a clear and concise manner to key stakeholders
* Writes data and analysis requirements, develops reporting and insights, defines support requirements and processes
* Owns end-to-end responsibility for success while working collaboratively with business owners and support within and outside the business unit.
* Defines new data initiatives and builds analytics framework to guide decision-making.
* Ensures clear communication and coordination across the Product, Marketing, Merchant, Operations, Engineering, and Project Management and Services teams.
* Ensures clear communication and coordination across the Product, Marketing, Merchant, Operations, Engineering, and Project Management and Services teams.
Job Requirements:
* Bachelor's Level Degree
* 4-7 years related professional experience
* Intermediate Excel and SQL skills
EEO EMPLOYER
Job Duties/Responsibilities:
* Conducts analysis to inform customer/member behavior, insights and strategy and evolve the business model
* Communicates insights through presentations and spreadsheets in a clear and concise manner to key stakeholders
* Writes data and analysis requirements, develops reporting and insights, defines support requirements and processes
* Owns end-to-end responsibility for success while working collaboratively with business owners and support within and outside the business unit.
* Defines new data initiatives and builds analytics framework to guide decision-making.
* Ensures clear communication and coordination across the Product, Marketing, Merchant, Operations, Engineering, and Project Management and Services teams.
* Ensures clear communication and coordination across the Product, Marketing, Merchant, Operations, Engineering, and Project Management and Services teams.
Job Requirements:
* Bachelor's Level Degree
* 4-7 years related professional experience
* Intermediate Excel and SQL skills
EEO EMPLOYER
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