Branch Manager - Full-time

Management and supervisory responsibility for the safe and efficient operation of the branch in accordance with goals and guidelines established by management. Minimal travel is required.

Responsibilities:

• Maximizes branch profitability and growth through safeguarding company assets, aggressive sales programs, associate development, effective fleet utilization and maintenance, and efficient customer service and expense control procedures.
• Ensures the timely and cost-effective resolution of all customer complaints.
• Directs, trains, motivates, provides guidance on a continuing basis and evaluates the performance of associates to achieve branch objectives and optimize individual professional development.
• Coordinates the various branch functions with the appropriate corporate staff, communicates with them on a continuing basis concerning the branch's operation, making recommendations to maximize efficiency and profitability.
• Ensures the branch is in compliance with all Sears Carpet and Upholstery Care policies and procedures and all applicable federal, state and local regulations.
• Develops and implements positive, consistently applied associate policies and practices to assure a union-free work environment.
• Conducts three weekly quality assurance visits to different crews to ensure quality of workmanship and salesmanship.
• Reviews all computer reports and updates from staff on a daily basis and makes necessary changes and decisions to increase sales, profitability and quality of workmanship.
• Oversees and is directly responsible for the training and development of branch associates.
• Other duties as assigned.

Requirements:

• Professional-level management experience within a service environment. Demonstrated change management success. Excellent analytical ability and knowledge of cost ownership and applications.
• Ability to work within a demanding environment in which creativity, motivation, intelligence and an optimistic sense of purpose are extremely important.
• Superior interpersonal skills to lead and motivate others to achieve objectives by focusing on short and long term Company goals.
• Hands-on leadership style that is at once intense and flexible, supports business growth through the development of employee relationships, and gains credibility through quality of thought and action. A consummate team leader.
• High level of maturity, tact, sensitivity and diplomacy and the ability to facilitate a diverse and productive employment environment.
• Superior verbal and written communication skills. Exceptional listening and problem solving ability.
• Outstanding organization skills and the ability to perform effectively without a large support structure.

Equal Opportunity Employer / Disability / Vet.