The job below is no longer available.
You might also like
in Buffalo Grove, IL
Branch Manager - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Buffalo Grove, IL Buffalo Grove, Illinois |
About this job
Management and supervisory responsibility for the safe and efficient operation of the branch in accordance with goals and guidelines established by management. Minimal travel is required.
Responsibilities:
Requirements:
Equal Opportunity Employer / Disability / Vet.
Responsibilities:
- Maximizes branch profitability and growth through safeguarding company assets, aggressive sales programs, associate development, effective fleet utilization and maintenance, and efficient customer service and expense control procedures.
- Ensures the timely and cost-effective resolution of all customer complaints.
- Directs, trains, motivates, provides guidance on a continuing basis and evaluates the performance of associates to achieve branch objectives and optimize individual professional development.
- Coordinates the various branch functions with the appropriate corporate staff, communicates with them on a continuing basis concerning the branch's operation, making recommendations to maximize efficiency and profitability.
- Ensures the branch is in compliance with all Sears Carpet and Upholstery Care policies and procedures and all applicable federal, state and local regulations.
- Develops and implements positive, consistently applied associate policies and practices to assure a union-free work environment.
- Conducts three weekly quality assurance visits to different crews to ensure quality of workmanship and salesmanship.
- Reviews all computer reports and updates from staff on a daily basis and makes necessary changes and decisions to increase sales, profitability and quality of workmanship.
- Oversees and is directly responsible for the training and development of branch associates.
- Other duties as assigned.
Requirements:
- Professional-level management experience within a service environment. Demonstrated change management success. Excellent analytical ability and knowledge of cost ownership and applications.
- Ability to work within a demanding environment in which creativity, motivation, intelligence and an optimistic sense of purpose are extremely important.
- Superior interpersonal skills to lead and motivate others to achieve objectives by focusing on short and long term Company goals.
- Hands-on leadership style that is at once intense and flexible, supports business growth through the development of employee relationships, and gains credibility through quality of thought and action. A consummate team leader.
- High level of maturity, tact, sensitivity and diplomacy and the ability to facilitate a diverse and productive employment environment.
- Superior verbal and written communication skills. Exceptional listening and problem solving ability.
- Outstanding organization skills and the ability to perform effectively without a large support structure.
Equal Opportunity Employer / Disability / Vet.