Maintenance Specialist - Atria Senior Living - Full-time / Part-time

Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world.

Atria is an equal opportunity employer. Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law. Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications. We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.
Responsibilities

In the absence of a community based Maintenance Director (MD), the Maintenance Specialist assumes the role of the MD until a replacement is found. While assuming the MD position, the Specialist ensures that basic Atria maintenance standards are maintained. Once a new MD is hired, the Specialist works with the Division Maintenance Director to help train the new MD.

T echnical:

• Provide maintenance and preventative maintenance support and training to the communities including, but not limited to: repairs to the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of outside vendors and contractors.
• Responsible for supporting and training the housekeeping employees in assigned communities.
• Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations.
• Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction at assigned communities.

Quality Enhancement/State Inspections:

• Review Quality Enhancement (QE) standards with Maintenance and Housekeeping staff and ensure that all systems are in place to maintain or exceed designated QE scores.
• Perform, as well as delegate, tasks to all staff so that the physical condition of the community including grounds, buildings and apartment homes are maintained at the highest levels of cleanliness, service and quality at all times.
• Develop or maintain community-specific maintenance schedules to ensure that they meet the highest level of service, quality and usage.
• Ensure that the Maintenance and Housekeeping staff understand Company expectations and first impression requirements.

Leadership:

• Responsibly manage and supervise all maintenance, housekeeping, and laundry personnel by completing duties including, but not limited to, scheduling, assignment, direction, performance review, hiring and discipline consistent with Company policy at assigned community.
• Maintain Employee Satisfaction scores at or above designated scores.
• Assist with on-boarding and training of new Maintenance and Housekeeping Staff.
• Conduct and participate in daily, weekly or monthly department meetings, in-services, and training as needed.

Fiscal Responsibilities:

• Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction.
• Understand and maintain monthly and annual budgets for the Maintenance department.
• Responsible for providing written documentation of monthly spend on supplies, labor, vendors, etc.
• Ensure that all staff uses and maintains equipment properly to avoid damage and costly repairs.
• Responsible for ensuring that purchasing standards are maintained and that appropriate vendors are used at all times.
• Maintain strong and positive relationships with all vendors.

Customer Service:

• Partner with the Executive Director and front line staff to obtain and maintain customer bi-annual maintenance satisfaction levels at or above designated satisfaction scores.
• Partner with the Maintenance and Housekeeping team so there is a clear understanding of how to provide high levels of customer service and how to create a safe and well-maintained community.

May perform other duties as needed and/or assigned.
Qualifications

• High School Diploma or General Education Degree (GED).
• Five (5) or more years of general management experience with multi-family properties and other building maintenance.
• Demonstrated proficiency with general maintenance tools, supplies, equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal systems, ladders, landscaping equipment and safety equipment and the ability to train others in the safe and appropriate use.
• Basic Computer skills – Microsoft word, Outlook, and Excel
• Strong organization and time management skills.
• Able to frequently lift and transport up to 60 lbs. variable distances and possess the mobility and flexibility to use required equipment and to access and work in confined spaces or height in excess of 8-9 feet.
• Will be required to travel up to 100% of time on behalf of Company.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.