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About this job

Must have's
BA/BS Degree (any business related major)
1+ year experience working in benefits, payroll, general human resources or customer service preferred.
Great customer service skills


Candidate will be working in company's internal shared service HR center fielding internal communication (phone and email) from employees (all of USA and Canada).

-These will be simple Benefit questions (i.e adding a dependent)tuition's reimbursement, referral bonuses, benefit, compensation, and payroll questions
-Assist employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources
-Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures


Key Responsibilities:

-Assist employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources
-Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures
-Collaborate with other HR Solution Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner
-Perform back-office transactions for benefits, payroll and general HR data processing in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
-Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a supervisor
-Entry level position that will be directly supervised




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.