Director of Operations - Full-time

Home Instead Senior Care, the world's trusted source of non-medical services and home care for seniors, is seeking an organized and outgoing person to join Austin's premier Senior Home Care provider.

The Director of Operations is expected to perform a variety of duties in the area of management and operations. Interaction with our staff, clients, and care providers requires exceptional communication and organization skills. Candidate needs to enjoy working in a fast paced team oriented environment. 

Primary Responsibilities:

• Reflect the core values of Murphy Family Investments, Inc. d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Develop, execute and analyze the annual operational plan and present to the Franchise Owner
• Achieve the annual operational plan’s revenues, gross profit and profitability objectives
• Develop and maintain positive and professional relationships with internal and external referral sources in the community
• Coordinates activities of departments such as finance, staff coordinators, recruiting and retention of CAREGivers, client services and networking to affect operational efficiency and economy.
• Analyze budget to identify areas in which reductions can be made and allocate operating budget
• Confers with departments and review activities and operations to determine changes in programs or operations.
• Plan the use of human resources; organize recruitment and placement of required staff. Establish organizational structure, delegate tasks and accountabilities. Establish work schedules, supervise staff, monitor and evaluate performance.
• Coordinate and monitor the work of various departments. Monitor performance and implement improvements. Ensure quality of service; manage quality through metrics to ensure each senior we serve is cared for with dignity, compassion, respect, resulting in client satisfaction.
• Manage sales activities to ensure internal and external referrals understand HISC services.
• Create a culture that encourages high retention and employer of choice.
• Improve processes and policies in support of organizational goals.
• Directs preparation of directives outlining policy, program or operations changes.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects, co-workers and CAREGivers.

Secondary Responsibilities:

• Maintain and establish strong relationships with neighboring franchise owners
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office

Critical Numbers:

• Develop and manage all critical numbers of the business.
• Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.

Education/Experience Requirements:

• College degree in business administration
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting principles and practices
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Murphy Family Investments, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate critical thinking and problem solving skills
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members
• Must display ability in decision-making, communication skills, influence and leading, delegation, teamwork, conflict management, adaptability, and stress tolerance.
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skill

Each Home Instead franchise is independently owned and operated.