On Call Coordinator

Do you have a passion for working with people? Is your desire to make a difference in someone’s life? Are you looking for a flexible work schedule?  Do you have strong interpersonal and communication skills?  Do you have CAREGiving experience but are looking for something more?

If you answered yes to these questions, then Welcome Home to Home Instead Senior Care!

Home Instead Senior Care has immediate openings for On Call Coordinators in our East Lansing office.   At Home Instead Senior Care we start with one basic mission: to enhance the lives of aging adults and their families. Home Instead, Inc. began franchising in 1995. Today, the Home Instead Senior Care network has grown to include more than 1,000 franchises around the world -- including our office in East Lansing, MI. While our franchise network is international, our office is local. And to us, senior home care is personal.

The On Call Coordinator is expected to perform a variety of on call duties while working as part of our team to provide the highest quality service to clients. This position requires individuals that are dependable, driven, self-starters, positive, have fine attention to detail and able to work independently and also as part of a team.  Due to the nature of this position, applicants must live within 25 miles of our East Lansing office. 

The primary job responsibilities of the On Call Coordinator will include, but are not limited to:

• Work CAREGiving shifts weekly
• Take responsibility for On Call phone line for evening, weekend, & holiday coverage
• Fill all client shifts, as needed, while On Call, following designated office scheduling processes
• Monitor and accurately log both client and CAREGiver activity and follow up as necessary
• Fill in on assignments that come open until a replacement CAREGiver is obtained
• Call in daily to office for morning briefings regarding any On Call activity
• Attend weekly Administration meetings, Quarterly CAREGiver meetings & other company events
• Demonstrate open and effective communication with CAREGivers, Clients, Client Representatives, Office Staff & Company Owners
• Field new client and CAREGiver inquires over the phone in a knowledgeable manner
• Perform Care Consultations and CAREGiver Introductions as needed

Our staff love to work at Home Instead Senior Care and here’s why:

• Positively Impact the Lives of Seniors and Their Families
• Paid Orientation
• Flexible Scheduling
• Work Close to Home
• Private Home Environment
• Referral Bonuses
• Encouraging, Fun & Professional Support from the Office Team
• Mileage Reimbursement & Travel Time Available
• Supplemental Insurance Available through AFLAC
• Verizon & Sprint Discounts
• Employee Recognition Program
• Ongoing Training & Continued Education
• Award Winning Alzheimer’s Training Program

To find out more about Home Instead Senior Care and to join our team, please visit www.SeniorCareMidMichigan.com to complete an application.

Each Home Instead franchise is independently owned and operated.